Sandra Espinosa
Weston
Summary
Operations, Customer Experience & Logistics Leader with 19+ years of experience in high-volume retail management, store openings, and workforce leadership across the Americas. Successfully supported the launch of the first ECCO retail store in Latin America (Panama), contributing to logistics coordination, operational setup, and staff training. Recognized for driving #1 performance rankings in the region, leading concept transformation initiatives, and consistently achieving operational excellence. Proficient in Storeforce, Dayforce, POS systems, inventory control, vendor relations, budgeting, and compliance. Open to opportunities in retail, logistics, and administrative management, with immediate availability.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Ecco Shoes
04.2019 - Current
- Managed the store relocation to a new location while sustaining performance results.
- Full responsibility for KPIs, scheduling, hiring, audits, and financial accuracy.
- Strengthened customer loyalty and repeat business through premium service.
- Led the transformation to the exclusive Alfa Concept Store (one of only three in the Americas).
- Maintained an elevated luxury-standard customer experience.
- Adapted operations during the store concept transition and declining traffic environment.
Outlet Store Manager
Ecco Shoes
03.2015 - 04.2019
- Awarded Best U.S. Outlet store for two consecutive years.
- Increased conversion and sales through strategic product placement and coaching.
- Developed high-performing teams with consistent accountability and support.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Oversaw daily operations, ensuring optimal staffing and resource allocation.
Store Manager
Ecco Shoes
03.2006 - 01.2015
- Ranked #1 Store in the Americas (U.S., Canada, Latin America) in sales per square foot.
- Led loss prevention efforts through effective training and security measures to reduce shrinkage.
- Cultivated relationships with vendors, negotiating terms for best pricing and product availability.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Founder & CEO
Simple International Corporation
2001 - 2008
- Managed international import/export logistics between the U.S and Latin America.
- Negotiated with vendors and coordinated shipping, customs, documents, and finances.
- Built long-term B2B relationships and secured repeat business.
- Developed and implemented innovative solutions to streamline processes and reduce costs.
Education
Bachelor of Arts - Marketing & Advertising
Art Institute of Medellín, Colombia
Medellín, Colombia01-1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
Accomplishments
- +14.2% increase in store sales vs LY after relocation
- +2.9% improvement in Conversion Rate
- Top ranking in Sales per Sq. Ft. in the Americas
- Transferred and reopened store successfully while maintaining KPIs
- Best Outlet ECCO in the U.S. — 2 consecutive years
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager
Ecco Shoes
04.2019 - Current
Outlet Store Manager
Ecco Shoes
03.2015 - 04.2019
Store Manager
Ecco Shoes
03.2006 - 01.2015
Founder & CEO
Simple International Corporation
2001 - 2008
Bachelor of Arts - Marketing & Advertising
Art Institute of Medellín, Colombia