Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Espinoza

Avondale ,AZ

Summary

Well-organized Accounts Payable Clerk accomplished in processing vendor invoices and maintains updated system. Expertly handles checks and produces aging reports and invoice registers. Detailed in invoice reconciliation to minimize overpayments.

Overview

11
11
years of professional experience

Work History

Accounts Payable Clerk

Sulzer EMS
Phoenix , AZ
01.2023 - Current
  • Identified areas where operational efficiencies can be improved in the accounts payable process.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Entered data into accounting system to maintain accurate financial records.
  • Provided support during internal and external audits as necessary.
  • Processed invoices and payments in accordance with company policies and procedures.
  • Managed vendor relationships through prompt communication of payment information.
  • Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
  • Conducted periodic reviews of vendor accounts to identify opportunities for cost savings or process improvements.
  • Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
  • Maintained accounts payable files and records in an organized manner.
  • Monitored accounts receivable aging reports to ensure timely payments.
  • Verified accuracy of coding on invoices prior to processing payments.
  • Assisted with month-end closing activities as needed.
  • Assisted with preparing journal entries related to accounts payable transactions.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.

Customer Service Representative

Home Depot
Avondale , AZ
04.2013 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Property Manager

3rd Base Realty Group
Avondale , AZ
10.2018 - 01.2024
  • Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
  • Reviewed completed work orders to ensure quality control measures are followed.
  • Prepared reports detailing the status of all jobs being handled by the department.
  • Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
  • Maintained records of repairs, service requests, costs.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Managed all maintenance requests from tenants in a timely manner.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Education

High School Diploma -

Kofa High School
Yuma, AZ
05-1998

Skills

  • Wire Transfers
  • Check processing
  • Petty cash disbursement
  • Internal Controls
  • General accounting
  • Year-end reporting

Timeline

Accounts Payable Clerk

Sulzer EMS
01.2023 - Current

Property Manager

3rd Base Realty Group
10.2018 - 01.2024

Customer Service Representative

Home Depot
04.2013 - Current

High School Diploma -

Kofa High School

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Sandra Espinoza