Summary
Overview
Work History
Skills
Languages
Timeline
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Sandra Estrada

Phoenix,AZ

Summary

Dedicated claims representative dedicated to provide quality care and utmost customer satisfaction. Dedicated to identifying the customer's needs and providing effective solutions to their problems. Bilingual, hardworking and reliable teammate and seeking further growth.

Overview

7
7
years of professional experience

Work History

Claim Associate

State Farm
02.2022 - Current
  • Addressed customer inquiries in high-paced call center environment to provide guidance though claims process and set clear expectations.
  • Conduct and document comprehensive investigations to establish liability and/or deny claims.
  • Apply knowledge of Standard Claims Process and state specific jurisdictions to accurately deliver our commitment to our policyholders and claimants.
  • Handles claims meeting Express criteria, engage Express team leads as appropriate and routes claims to other segments
  • Assist claimants, providers and insureds with problems or questions regarding claims
  • Chosen to collaborate in cross-functional role with ILR to provide the coverage necessary to meet customer demands.
  • Mentored new team members by facilitating training sessions, sharing best practices and responding to their questions regarding claims handling.
  • Provided all of the services above in both Spanish and English queues
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.

Office Manager

Karina's Cleaning Services LLC
04.2021 - 01.2022
  • Managed business inventory and placed new supply orders to assure company kept with customer demand.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed, scheduled and coordinated appointments and activities for employees and customers.
  • Interpreted communications between clients and employees in both English and Spanish capacities.

Clerk

QuikTrip
01.2017 - 03.2021
  • Delivered high-quality customer service to meet the company's goals of customer satisfaction.
  • Processed quick sales transactions to meet the company's efficacy goals and assisted teammates when needed to meet customer demand.
  • Maintained store merchandise and cleanliness to meet with the customer demand.
  • Handled products and equipment in accordance with safety and sanitation guidelines

Skills

  • Payments Posting
  • Regulatory Compliance
  • Transactions Reconciliation
  • Claims Review
  • Attention to Detail
  • Time Management
  • Teamwork and Collaboration
  • Decision-Making

Languages

English
Spanish

Timeline

Claim Associate

State Farm
02.2022 - Current

Office Manager

Karina's Cleaning Services LLC
04.2021 - 01.2022

Clerk

QuikTrip
01.2017 - 03.2021

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Sandra Estrada