Sandra Estrada
Dover,New Jersey
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Waitress
Riviera Maya Mexican Restaurant
03.2019 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Banquet Waitress
Hotel Madison
02.2016 - 11.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Provided friendly, courteous service to create memorable moments for guests.
- Inspected dishes and utensils for cleanliness.
Education
Associate of Arts -
County College of Morris
Randolph Township, NJ12.2027
Skills
- Analytical and Critical Thinking
- Excellent Communication
- Customer Relations
- Creative Capabilities
- Adaptability and flexibility
- Traditional drawing
- Creative thinking
- Teamwork and cooperation
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Riviera Maya Mexican Restaurant
03.2019 - 10.2022
Banquet Waitress
Hotel Madison
02.2016 - 11.2019
Associate of Arts -
County College of Morris
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