Sandra Estrada
San Antonio,TX
Summary
Hard working, reliable, and eager to learn
Assist in managing the team
Lead by example
Overview
9
9
years of professional experience
Work History
Transportation Dispatcher
Alamo Area Council of Government
02.2023 - Current
- Created routes and optimized plans for traffic, road conditions, and other factors.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Provided training and guidance to new dispatchers.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled dropoffs and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Coordinated dispatching of 45-50 drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by drivers.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Maximized efficiency in scheduling through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Guest Service Representative
Spurs Sports and Entertainment
06.2022 - Current
- Guest relations, handle complaints and any issues the guest may have to ensure that they have the best experience while visiting us.
- Filled in as lead when needed
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information was provided.
Dispatcher Office Assistant
D'Polvo Logistics
10.2015 - 02.2023
- Started as a driver then became dispatcher within 1st year
- Answer phones /customer service
- Assign trips to drivers as calls come in
- Route trips for everyday work load
- Manage drivers by assigning their route
- Also send drivers for a monthly maintenance and/or any mechanical issues on vehicle
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Advised regarding delays and special circumstances.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
Education
Some college - Accounting
Stephen F Austin State University
Nacogdoches, TX12.1993
Skills
- Great customer service
- Management
- Dispatching
- Computer literacy
- Routing protocols
- Guest relations
- Guest services
- Conflict resolution techniques
- Dispatch software
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
Assigned to Scheduler
Assist in leading team in control center
Languages
Spanish
Native or Bilingual
Timeline
Transportation Dispatcher
Alamo Area Council of Government
02.2023 - Current
Guest Service Representative
Spurs Sports and Entertainment
06.2022 - Current
Dispatcher Office Assistant
D'Polvo Logistics
10.2015 - 02.2023
Some college - Accounting
Stephen F Austin State University
Similar Profiles
TARA RAMOSTARA RAMOS
Accounting Technician at Alamo Area Council Of GovermentsAccounting Technician at Alamo Area Council Of Goverments
My NguyenMy Nguyen
Accountant at Alamo Area Council of GovernmentsAccountant at Alamo Area Council of Governments
Isaac Jones IIIIsaac Jones III
Senior IT Procurement Specialist at Alamo Area Council Of Governments,Senior IT Procurement Specialist at Alamo Area Council Of Governments,