Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Estrada

Alsip,IL

Summary

Dynamic grocery supervisor with a proven track record at Mariano's, excelling in customer service and shrink reduction. Skilled in employee training and task delegation, I fostered a positive work environment while enhancing stock rotation and visual merchandising. Recognized for improving customer satisfaction and operational efficiency through effective workflow planning.

Diligent Costumer Service/ Grocery Experience with strong background in grocery operations and team leadership. Successfully managed daily store activities and implemented efficient inventory systems. Demonstrated effective problem-solving and excellent customer service skills.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Grocery Supervisor

Mariano's
07.2015 - 11.2022
  • Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Implemented loss prevention strategies to reduce shrinkage levels within the department consistently over time.
  • Developed strong relationships with vendors to ensure timely product delivery and improve stock availability.
  • Ensured compliance with company policies, industry regulations, and safety standards in all aspects of store operations.
  • Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
  • Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers,as well as putting up displays weekly.

Front End Supervisor

Mariano's
07.2014 - 11.2022
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Perform audit's on registers, pick up's and drops when need it.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Kept high average of performance evaluations.
  • Monitored cash drawers in all checkout stations to verify adequate cash supply.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Write Schedules for front-end staff shifts

Front of House Team Leader

Food 4 Less Supermarket
03.2003 - 07.2012
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Contributed to menu development by offering suggestions based on guest feedback and industry trends.
  • Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team.
  • Developed strong relationships with guests, creating a loyal customer base through personalized service.
  • Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
  • Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and events.
  • Coordinated with other departments such as marketing to develop effective promotional strategies aimed at attracting more customers.
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Trained team members on company policies and procedures to maintain a consistent guest experience.

Education

GED -

Morton College
Cicero, IL
01-2009

Skills

  • Workplace cleanliness
  • Store operations
  • Stock rotation
  • Employee training
  • Task delegation
  • Shrink reduction
  • Customer service and assistance
  • Training and mentoring
  • Complaint handling
  • Scheduling coordination
  • Visual merchandising
  • Workflow planning
  • Store maintenance

Languages

Spanish
Full Professional

Timeline

Grocery Supervisor

Mariano's
07.2015 - 11.2022

Front End Supervisor

Mariano's
07.2014 - 11.2022

Front of House Team Leader

Food 4 Less Supermarket
03.2003 - 07.2012

GED -

Morton College

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