Sandra Evans
Tucson
Summary
Dynamic Department Manager with 19 years of extensive experience in retail operations, excelling in time management and multitasking under tight deadlines. Expertise in budgeting, inventory management, and merchandising drives a disciplined approach to achieving sales goals and ensuring seamless departmental functionality. A proven track record in optimizing product displays and enhancing customer engagement reflects a commitment to team collaboration and adaptability to evolving market demands. Recognized for reliability and a results-driven mindset, consistently delivering impactful outcomes that elevate overall performance.
Overview
25
25
years of professional experience
Work History
Merchandiser
Kohls Department Store
09.2025 - Current
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Manager
St. Vincent De Paul Thrift Stores
03.2024 - 2025
- Managing 8 employees daily
- Balancing registers at end of day
- Responsible for daily sales goals
- Responsible for pricing on donations
- Responsible for keeping merchandise fresh, pulling old stale merchandise off of the sales floor.
- I used my past merchandising skills to clean up the sales floor and organizational skills to keep organized. Unlike most thrift stores I strived daily to keep it organized and clean, so it was easy to shop. I take great pride in that. I also built relationships with my customers every day. Greeted my customers as they walked in the store.
- I also helped the homeless and people looking for an extra hand with food or clothing when requested.
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and supervised staff, fostering a collaborative team environment.
- Conducted performance evaluations, providing constructive feedback to enhance staff productivity.
- Developed promotional strategies to increase sales and community engagement initiatives.
- Established and maintained relationships with local organizations for donation partnerships.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales associate
Dillard’s
10.2023 - 03.2024
- Customer Service
- Customer Sales with daily quota.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining visual merchandising standards to enhance product presentation.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Analyzed customer preferences to recommend products, enhancing customer satisfaction and loyalty.
- Implemented promotional displays to boost merchandise visibility and drive sales increases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Processing and stocking associate
Nordstrom Rack
04.2021 - 10.2023
- Processed merchandise in the backroom.
- Stocked merchandise on sales floor.
- Customer service.
- Executed price reductions and price increases.
Department Manager
Walmart
10.2000 - 01.2021
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
- Managed overstocking, restocking and inventory control procedures during daily shift
- Rotated merchandise and displays to feature new products and promotions
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
- Supervised 5 to 7 employees on a daily basis.
Education
Some College (No Degree) - Business Management
Philips Junior College
Las Vegas, NVHigh School Diploma - undefined
Deer Valley High School
Glendale, AZSkills
- Operations
- Staff management
- Relationship building and management
- Business development and planning
- Order management
- Scheduling
- Systems and software programs
- Policy and procedure adherence
- Merchandising expertise
- Order processing
- Creative merchandising
- Supply and inventory management
- Team leadership
- Reliable and punctual
- Stock rotation
- Friendly and outgoing
- Pricing and shelf labeling
Timeline
Merchandiser
Kohls Department Store
09.2025 - Current
Store Manager
St. Vincent De Paul Thrift Stores
03.2024 - 2025
Sales associate
Dillard’s
10.2023 - 03.2024
Processing and stocking associate
Nordstrom Rack
04.2021 - 10.2023
Department Manager
Walmart
10.2000 - 01.2021
High School Diploma - undefined
Deer Valley High School
Some College (No Degree) - Business Management
Philips Junior College