Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANDRA FAST

Cedar Park,TX

Summary

Customer Support Technician with strong problem-solving abilities and effective communication skills. Delivered technical support and guided clients through complex processes. Achieved significant improvements in client satisfaction and operational efficiency. Dedicated Customer Support Technician known for exceptional problem-solving abilities, effective communication, and ensuring client satisfaction. Proven track record in providing technical support and educating clients on complex procedures Dedicated Customer Support Technician known for exceptional problem-solving abilities, effective communication, and ensuring client satisfaction. Proven track record in providing technical support and educating clients on complex procedures. Detail-oriented Customer Support Technician with a strong background in client education and technical support. Expertise in troubleshooting and problem resolution, consistently enhancing patient experiences through effective communication and professional demeanor. Results-driven professional with extensive experience in customer service and technical support. Recognized for outstanding oral communication skills and commitment to client satisfaction, ready to leverage expertise to improve service outcomes.

Overview

14
14
years of professional experience

Work History

CUSTOMER SUPPORT TECH II

US RENAL THERAPY SERVICES
06.2021 - 03.2023
  • Educated patients on therapy procedures and equipment handling techniques.
  • Provided technical support for Baxter Renal APD machines, resolving issues promptly.
  • Documented service requests and maintained accurate records in support systems.
  • Processed machine swaps efficiently to ensure uninterrupted therapy delivery.
  • Participated in training sessions to stay updated on new technologies.
  • Assured home patients during therapy, offering guidance and reassurance throughout sessions.
  • Verified correct scripts saved in machines to enhance operational accuracy.
  • Managed incoming calls for technical support, effectively addressing and resolving issues.

CUSTOMER SERVICE

Brewer Physical Therapy
01.2021 - 05.2021
  • Company Overview: BILLING AND COLLECTIONS FOR PHYSICAL THERAPY
  • BILLING AND COLLECTIONS FOR PHYSICAL THERAPY

CUSTOMER SERVICES SPECIALIST

Visualutions, Inc.
10.2008 - 12.2020
  • Worked from Home.Call Center Services to support customers using the Visualutions.products.
  • Trouble shoot issues with software problems for the Visualutions integrations with of Medical Practice Systems.
  • Point of Contact for assigned reported issues.
  • Work with reporting issues of the financial reports of the Medical Practice system.
  • Cover all incoming email and calls, opening support tickets from Customers.
  • Calls average would depend on the length or complexity of a call.

Education

BATCHELOR OF SCIENCE - BUSINESS ADMINISTRATION

University of Phoenix
Dallas
05.2005

Skills

  • Customer service and support
  • Professional telephone etiquette
  • Call center operations
  • Oral communication skills
  • Client satisfaction management
  • Email correspondence
  • Troubleshooting and problem-solving
  • Evaluation and implementation
  • Software testing expertise
  • Microsoft Office proficiency
  • Microsoft Outlook usage
  • SQL Server management
  • Basic SQL knowledge
  • Billing processes
  • Business operations management
  • Written communication skills

Timeline

CUSTOMER SUPPORT TECH II

US RENAL THERAPY SERVICES
06.2021 - 03.2023

CUSTOMER SERVICE

Brewer Physical Therapy
01.2021 - 05.2021

CUSTOMER SERVICES SPECIALIST

Visualutions, Inc.
10.2008 - 12.2020

BATCHELOR OF SCIENCE - BUSINESS ADMINISTRATION

University of Phoenix

Similar Profiles

CREATE PROFILE
SANDRA FAST
Want your own profile? Build for free at Resume-Now.com