Summary
Overview
Work History
Education
Skills
Timeline
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SANDRA FAST

Cedar Park,TX

Summary

I am a Detail-oriented and knowledgeable Account Coordinator/Customer Service Representative. I am skilled at completing customer-facing and office-based tasks, by applying strong multitasking and organizational abilities. I am an independent worker with extensive Customer Service background in medical and Insurance, fastidious nature dedicated to optimal Customer care. Conversational English abilities.

Customer support professional with history of providing effective solutions and ensuring high customer satisfaction. Known for excellent problem-solving abilities and seamless collaboration with team members to adapt to dynamic environments. Possesses strong technical skills and customer-focused mindset.

Overview

14
14
years of professional experience

Work History

Customer Support Tech II

BAXTER INTERNATIONAL INC
06.2021 - 03.2023
  • Call Center Services from Home to support Home APD Patients using Baxter Home Dialysis machines.
  • Trouble shoot issues with the Baxter Renal APD machine and Patients Therapy.
  • Help Patient through therapy.
  • Be able to read scripts and verify if the correct script is saved in the Machine.
  • Completed Training on the Baxter Home Choice machines.
  • I am supportive to the Home Patient to assure them and direct them through therapy.
  • I work the night shift.
  • Cover incoming calls for technical support, open and resolve issues.
  • Process for swap to the machine when needed.

Customer Service

Brewer Physical Therapy
01.2021 - 05.2021
  • BILLING AND COLLECTIONS FOR PHYSICAL THERAPY

Customer Services Specialist

Visualutions, Inc.
10.2008 - 12.2020
  • Worked from Home.Call Center Services to support customers using the Visualutions.products.
  • Trouble shoot issues with software problems for the Visualutions integrations with of Medical Practice Systems.
  • Point of Contact for assigned reported issues.
  • Work with reporting issues of the financial reports of the Medical Practice system.
  • Cover all incoming email and calls, opening support tickets from Customers.
  • Calls average would depend on the length or complexity of a call.

Education

Bachelor of Science - Business Administration

University of Phoenix
05.2005

Skills

  • Client support
  • Effective telephone communication
  • Customer support expertise
  • Strong verbal communication
  • Customer satisfaction
  • Email communication
  • Effective troubleshooting skills
  • Assessment skills
  • Executing strategies
  • Quality assurance testing
  • Proficient in Microsoft Office
  • Proficient in Microsoft Outlook
  • Experienced with Microsoft SQL Server
  • Basic SQL knowledge
  • Billing accuracy assurance
  • Operational management
  • Effective written communication

Timeline

Customer Support Tech II

BAXTER INTERNATIONAL INC
06.2021 - 03.2023

Customer Service

Brewer Physical Therapy
01.2021 - 05.2021

Customer Services Specialist

Visualutions, Inc.
10.2008 - 12.2020

Bachelor of Science - Business Administration

University of Phoenix

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