Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Felan

San Antonio

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Maximus
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Medical Collections Specialist

Business Professional Service
10.2013 - 10.2018
  • Monitored account receivables to identify trends and proactively address potential issues.
  • Conducted comprehensive audits of patient accounts periodically, identifying discrepancies requiring correction or further investigation.
  • Contributed to process improvements within the department, resulting in enhanced workflow efficiency and better overall performance metrics.
  • Worked closely with clinical staff to verify services rendered, enabling accurate coding and billing procedures.
  • Implemented a more effective tracking system for unpaid balances, leading to faster resolution of overdue accounts.
  • Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
  • Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.

Education

Souther Careers Institute
San Antonio, TX
05.2016

Skills

    Microsoft Excel, Collections, Medical Collections, Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Maximus
01.2024 - Current

Medical Collections Specialist

Business Professional Service
10.2013 - 10.2018

Souther Careers Institute
Sandra Felan