Sandra Feliciano
Altamonte Springs
Summary
Motivated and dependable professional with a strong background in customer service. Bilingual (English & Spanish) with excellent communication, interpersonal, and problem-solving skills. Well-organized, proactive, and team-oriented.
Overview
11
11
years of professional experience
Work History
Veterinary Technician
Downtown Pet Hospital
Orlando
04.2022 - Current
- Assisted in preparing examination rooms for veterinary visits.
- Handled and restrained animals for examinations and procedures.
- Prepared and administered medications as directed by veterinarians.
- Maintained cleanliness and organization of medical equipment and supplies.
- Recorded patient history and vital signs during consultations.
- Educated pet owners on post-treatment care and medication administration.
- Supported veterinarians during surgeries by providing necessary tools.
- Managed inventory of veterinary supplies ensuring availability for daily operations.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Dispensed prescription medications upon request from veterinarians.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Prepared and reviewed records and consent forms.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Tracked and scheduled follow-up appointments for animal treatment.
- Ordered supplies needed for the practice such as medications or medical instruments.
Independent Contractor
MMM Healthcare
San Juan
08.2014 - 08.2017
- Coordinated communication between healthcare providers and patients.
- Maintained confidentiality of sensitive patient information.
- Supported compliance with healthcare regulations and policies.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Maintained relationships with existing customers while seeking new ones.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Resolved customer inquiries promptly via phone or email communication channels.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
Education
Liberal Arts and Sciences
D'Mart Institute
Vega Alta, PRSkills
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Inventory control
- Client communication
- Effective communication
- Data entry
- Organizational systems
- Interpersonal skills
- Community engagement
- Customer service
- Outreach management
- Computer skills
- Documentation and reporting
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Veterinary Technician
Downtown Pet Hospital
04.2022 - Current
Independent Contractor
MMM Healthcare
08.2014 - 08.2017
Liberal Arts and Sciences
D'Mart Institute
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