Sandra Ferguson
Mauldin,SC
Summary
Dynamic Sales support specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Support Specialist
Ingram Micro Public Sector LLC
10.2021 - Current
- Boosted sales performance by providing timely and efficient support to the sales team.
- Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Contributed to the achievement of sales targets by assisting in lead generation and prospecting activities.
- Increased client retention rates with diligent follow-up on leads, accounts, and contracts.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Promoted high levels of client satisfaction which led to referrals via consistent followups.
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
Clinic Supervisor
Pediatric Hair Solutions
10.2020 - 01.2021
- Assessed, organized and documented patient data to develop an appropriate plan of care
- Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs
- Interacted with family, physicians and other disciplines regarding patient care
- Supervised all office procedures and policies.
Patient Service Specialist
ATI Physical Therapy
10.2019 - 09.2020
- Responsible for front office functions, such as patient registration, referrals, posting payments, enforcing financial agreements and completing all quality assurance reports.
Case Manager phone agent
Alorica
07.2018 - 01.2019
- Handled cases for returns, exchanges, and refunds on all Samsung products all with customer support issues.
Office Coordinator
GHS Psychiatry
07.2015 - 07.2018
- Responsible for front office functions, such as patient registration, referrals, posting payments, enforcing financial agreements and completing all quality assurance reports
- Supported management in daily operations of the practice in two locations
- Other duties included charge capture and coding diagnosis, timekeeping, staff schedules and assisting patients in completing forms
- Sole person in charge of scheduling for the Psychiatry residency program.
Education
Associates degree in Administrative Office Technology with Medical concentration -
Greenville Technical College
Greenville, SC01.2021
Skills
- Customer Relationship Management
- Customer Order Management
- Customer Needs Assessment
- Sales Strategy Development
Timeline
Sales Support Specialist
Ingram Micro Public Sector LLC
10.2021 - Current
Clinic Supervisor
Pediatric Hair Solutions
10.2020 - 01.2021
Patient Service Specialist
ATI Physical Therapy
10.2019 - 09.2020
Case Manager phone agent
Alorica
07.2018 - 01.2019
Office Coordinator
GHS Psychiatry
07.2015 - 07.2018
Associates degree in Administrative Office Technology with Medical concentration -
Greenville Technical College
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