Sandra Ferguson
Woodbridge,VA
Summary
Dynamic leader with a proven track record at Wegmans, enhancing operational efficiency and customer satisfaction. Excelled in staff management and problem-solving, boosting sales through innovative strategies. Skilled in team leadership and training, fostering a culture of excellence and achievement. Demonstrates exceptional customer service and retail management, significantly improving team performance and engagement. Also, during my 26 years at Wegmans I’ve also worked as a deli manager, service desk manager, frontend manager, I overseen the pizza, sub and coffee area as well.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Department Manager
Wegmans
10.1998 - 10.2024
- Oversee in all aspects of the store operations, including sales, and customer service, inventory management and staff supervision.
- Led a team of employees, providing guidance and support to ensure efficient operations
- Develop an implement strategies to improve productivity and streamline processes.
- I achieve increase in sales to effective staffing, training and motivation
- Maintain high standards of quality control to ensure customer satisfaction
- Conducting performance evaluations for team members, and identified areas of improvement and implementing training programs
- I resolved customer complaints or issues promptly
- Implemented employee recognition to increase morale
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Lane Bryant
06.1995 - 10.1998
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
Education
No - Human Services/business/criminal Justice
Onondaga Community College
Syracuse, New YorkNo Degree -
Cayuga Community College
Auburn, NYHigh School Diploma - Human Services, Business
Auburn High School
Auburn, NY06.1995
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Personnel training and development
- Coaching and mentoring
- Loss prevention
- Order management
- Training and development
- Order processing
- Scheduling
- Staff hiring and retention
- Employee management
- Recruiting and hiring
Certification
Dale Carnegie certified
Mark safe certified for grocery stores
Timeline
Department Manager
Wegmans
10.1998 - 10.2024
Store Manager
Lane Bryant
06.1995 - 10.1998
No - Human Services/business/criminal Justice
Onondaga Community College
No Degree -
Cayuga Community College
High School Diploma - Human Services, Business
Auburn High School
Similar Profiles
Katie PitarresiKatie Pitarresi
Customer Service at WegmansCustomer Service at Wegmans
Jillian CagnoJillian Cagno
Personal Shopper at WegmansPersonal Shopper at Wegmans
Jacqueline ForceJacqueline Force
Meal Prep and Customer Service at WegmansMeal Prep and Customer Service at Wegmans
JOSEPH MCGRORYJOSEPH MCGRORY
Front End Employee at WegmansFront End Employee at Wegmans
Sylvia Ampofo AnsahSylvia Ampofo Ansah
Information Security Analyst at KBR INC.Information Security Analyst at KBR INC.