Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sandra Ferreira

Riverview,FL

Summary

Experienced administrative professional with excellent customer service, time proficiency, problem solving and multitasking abilities. Knowledgeable about handling insurance claims, coordinating files, Property and Real Estate transactions, Account management, and Negotiation skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office & Claims Assistant

DKeuropean LLC
01.2023 - Current
  • Allocate and managed claims.
  • Prepared files, letters and notices.
  • Transmitted case files between offices.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Followed up with customers on unresolved issues.
  • Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Evaluated accuracy and quality of data entered into agency management system.

Real Estate Sales Representative

Elite Realty Agency LLC
05.2022 - 12.2022
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Developed and presented proposals to clients to raise awareness of potential real estate investments.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Inspect properties.

Property Management Administrative Assistant

Bosu Properties, LLC
02.2021 - 05.2022
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Coordinated appointments to show marketed properties.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
  • Processed applications and paperwork in accordance with state and federal laws.
  • Implemented strategies to optimize successful closing of real estate transactions.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted clients in home staging and overall preparation for real estate sales process.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Office Administrator

OM MAINTENANCE, LLC
01.2018 - 02.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Reconciled account files and produced monthly reports.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Bachelor of Science - Law

Universidad Jose Antonio Paez
Valencia, Venezuela
06.2015

Skills

  • Multitasking
  • Negotiation
  • Problem solver
  • High Performance
  • Claims Preparation
  • Policy Knowledge
  • Claims Understanding
  • Property Assessments
  • Customer Service oriented
  • Account Management Expertise
  • Policy and Procedure Explanations

Certification


  • Florida Adjuster License All Lines 6-20
  • Florida Real Estate License


  • State Farm Property Certification
  • State Farm Auto Certification
  • State Farm Xactimate Training.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office & Claims Assistant

DKeuropean LLC
01.2023 - Current

Real Estate Sales Representative

Elite Realty Agency LLC
05.2022 - 12.2022

Property Management Administrative Assistant

Bosu Properties, LLC
02.2021 - 05.2022

Office Administrator

OM MAINTENANCE, LLC
01.2018 - 02.2021

Bachelor of Science - Law

Universidad Jose Antonio Paez

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Sandra Ferreira