Sandra Figueroa
Doral
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members. Strong communication and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Associate Customer Service
CVS HEALTH PHARMACY
05.2019 - Current
- Provided assistance to clients about company’s service and products.
- Performed cash, card and check transactions to complete customer purchases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Talent Acquisition Specialist
CONALVIAS CONSTRUCTIONS
01.2013 - 07.2015
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
Talent Acquisition Recruiter
OSYA S.A
02.2012 - 12.2013
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Advertised job opportunities on social media platforms and job boards.
Human Resources Assistant
FAJOBE S.A.S
08.2010 - 08.2011
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to improve productivity and performance.
- Processed employee termination paperwork at direction of supervisory staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Assisted with creating employee handbooks and manuals.
Accounting Assistant
CELLNET S.A
01.2004 - 01.2006
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
Receptionist Assistant
GRAVOMARK LTDA
01.2002 - 01.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line telephone system and greeted claimants during office visits.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service
CLINICA COLSUBSIDIO
01.2000 - 01.2001
- Responded to customer requests for products, services, and company information.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Used software to schedule appointments.
- Balanced deposits and credit card payments each day.
Education
Certificate - Human Resources Management Certificate
Florida International University
Miami, FL05.2022
English Course (ESL) -
Ronald Reagan High Senior School
Doral, FLBachelor of Arts - Psychology
University San Martin
Bogota, Colombia05.2012
Skills
- Bilingual English and Spanish
- Customer Service
- Microsoft Office
- Calm and Professional under pressure
- Global Recruitment
- Pre-Screening and Qualifying
- Talent Acquisition Strategies
- Applicant Tracking System
- Application Screening
- Adaptable to Changing Conditions
- Recruitment Management
- Data Entry Documentation
- Verbal and Written Communication
- Office Equipment Operation
Timeline
Associate Customer Service
CVS HEALTH PHARMACY
05.2019 - Current
Talent Acquisition Specialist
CONALVIAS CONSTRUCTIONS
01.2013 - 07.2015
Talent Acquisition Recruiter
OSYA S.A
02.2012 - 12.2013
Human Resources Assistant
FAJOBE S.A.S
08.2010 - 08.2011
Accounting Assistant
CELLNET S.A
01.2004 - 01.2006
Receptionist Assistant
GRAVOMARK LTDA
01.2002 - 01.2004
Customer Service
CLINICA COLSUBSIDIO
01.2000 - 01.2001
Certificate - Human Resources Management Certificate
Florida International University
English Course (ESL) -
Ronald Reagan High Senior School
Bachelor of Arts - Psychology
University San Martin
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