Sandra Figueroa
Las Vegas,NV
Summary
Bilingual (English & Spanish) team member with 4+ years of experience in fast-paced food service and retail environments. Skilled in operating POS and KDS systems, delivering memorable customer experiences. Excelling across multiple roles including, hosting, all kitchen operations, front counter, and drive-thru. Known for a positive attitude, strong work ethic, adaptable and dependable, leading by example during peak shifts, and maintaining consistent high standards for quality service is key.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
OnTrac
Henderson, NV
08.2025 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to hit daily targets .
- Performed inventory control, such as counting, and stocking merchandise and managed spreadsheets.
Lead Sales Associate
Bath & Body Works
Las Vegas
09.2023 - Current
- Coached and trained team members routinely on how to deliver quality customer experiences, fragrance/layout knowledge, and upselling techniques.
- Guide staff to achieve individual and team sales goals, contributing to consistent KPI success.
- Delegate tasks and coordinate floor coverage to maintain efficiency and maintain high standards during busy sales events.
- Handle customer escalations professionally, resolving concerns promptly to maintain customer satisfaction.
- Created visual floor boards and floor sets in alignment with corporate guidelines and seasonal campaigns.
- Oversee daily cash handling procedures, including opening/closing registers and preparing accurate bank deposits.
- Enforce loss prevention and safety protocols, ensuring a secure shopping environment for all customers and staff.
- Reference - Lia Coleman/Store Manager (832) 929-6413
Host
Olive Garden Italian Restaurant
Las Vegas, NV
06.2021 - 08.2023
- Welcomed guests with warmth and professionalism, creating good first impressions and setting the tone for Olive Garden dining experiences.
- Maintained reservations, waitlists, and seating charts efficiently to optimize table turnover and accommodate guest preferences.
- Worked effectively with other servers and kitchen staff to ensure the best service flow and accurate wait time estimates during peak hours.
- Kept a clean, organized, and inviting lobby area while assisting with bussing and table resets as needed.
- Managed guest concerns or special requests promptly, supporting guest satisfaction.
- Upheld all SNVHD health, safety, and sanitation standards in front-of-house.
- Helped my team by supporting the kitchen during high-volume shifts and maintaining a positive, team-oriented attitude.
- Reference - Vanessa Rodriguez/Store Manager (208) 703-7072
Education
Certificate - Guest Room Attendant
Culinary Academy Of Las Vegas
Las Vegas, NV12-2025
High School Diploma -
Rancho High School
North Las Vegas08.2024
Skills
- Attention to detail
- Problem-solving
- Team collaboration
- Housekeeping knowledge
- Safety awareness
- Guest relations
- Lost and found procedures
- Linens and toiletries replacement
- Customer service
- Multitasking proficiency
- Effective time management
- Front desk communications
Timeline
Warehouse Associate
OnTrac
08.2025 - Current
Lead Sales Associate
Bath & Body Works
09.2023 - Current
Host
Olive Garden Italian Restaurant
06.2021 - 08.2023
Certificate - Guest Room Attendant
Culinary Academy Of Las Vegas
High School Diploma -
Rancho High School