Sandra Fissien

• Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights to the FIS (Federal Inspection Service) area.
• Safely lifts special needs passengers up/down stairs, seats of aircraft and in/out of wheelchairs.
• Assist with transporting mobility impaired passengers Assist passengers with completing documentation in order to be processed by US Customs.
• Reads appropriate paperwork to identify name, international flight information, date and special service request details to ensure special needs passengers are taken to the correct gate destination.
• Assists special needs passengers and unaccompanied minors in transporting and claiming personal belongings and baggage.
• Greets passengers in a friendly and courteous manner.
• Uses Tracking system and or by Dispatchers to provide pickup and drop-off of special needs passengers.
• Communicates instructions and special services to gate agent or other personnel for passengers with special needs.
• Ensure all mobility impaired passengers are given adequate service.
• Coordinate between Wheelchair Staff and Baggage porter provider.
• Operate Wheelchair
• Assist with seating passengers onto Wheelchairs
• Assist passenger with hand carry luggage.
• Complete run slip information.
• Drive passengers from arrival gate to FIS area in a safe manner.

Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes and verify passenger identification and travel documents

Tag passenger bags to correct destinations

Board passengers onto flights, tag gate checked bags and verify travel documents

Make pre-boarding and general boarding announcements

Monitor carry-on luggage and operate jet ways, canopies and aircraft doors

Assist all passengers with special needs including passengers in wheelchairs, unaccompanied minors, visual and hearing impaired passengers

Assist arriving passengers and oversee the Domestic and International Arrivals baggage area

Verify identification and direct connection passengers through the airport

Provide assistance to passengers whose baggage is mishandled or damaged

Maintain accurate records and update passenger files

Complete detailed and Accurate predeparture paperwork, including Weight and Balance.

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival

Book and confirm appointments via phone and email

Process transactions (cash and credit cards) and issue receipts

Offer beverages and chat with clients who are in the waiting area

Welcome walk-ins, answer questions about services and schedule appointments based on availability

Inform clients about new services and discounts

Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards) Update client records with contact and billing details, appointments and services offered

Manage our call center ,Maintain a tidy reception area .Order business cards, brochures and stationery as needed