Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Sandra Fitch

Glastonbury,CT

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TD Bank
Wethersfield, CT
10.2022 - Current
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Contacted customers about potential service upgrades, new services and account changes.

Teller

TD Bank
Rocky Hill, CT
11.2017 - 10.2022
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Answered customer inquiries regarding bank products and services.
  • Identified opportunities to refer customers to other areas of the bank for additional services.

Education

GED -

Continued Education
Hartford
07-2003

Skills

  • Account updating
  • Product Knowledge
  • Appointment Scheduling
  • In-store support
  • Customer Service
  • Tactful and diplomatic
  • Product Promotion
  • Lead Generation
  • Positive and professional
  • Adaptive team player
  • Retail sales customer service
  • High-energy attitude

Certification

  • Notary

Languages

Spanish
Professional

Accomplishments

  • Best Sales award "Wow " with TD bank in 2024

Timeline

Customer Service Representative

TD Bank
10.2022 - Current

Teller

TD Bank
11.2017 - 10.2022

GED -

Continued Education

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Sandra Fitch