Sandra Followell
Long Beach,CA
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Over the years I gain experience in a variety of different positions and I have undertaken different courses and training that I believe make me the ideal candidate for this position.
Overview
17
17
years of professional experience
Work History
HR Assistant
LBUSD
Long Beach, CA
06.2024 - Current
- Under the direction of an assigned supervisor, perform a variety of responsible personnel and clerical duties related to certificated and classified staff. Prepare and maintain personnel records and files. Provide information and assistance to employees, administrators, job applicants, and the general public regarding personnel functions, District policies, and procedures. Maintain confidentiality of sensitive and privileged information.
- Prepare hiring documents; assist employees and applicants in completing and submitting a variety of forms regarding pre- and post-employment processing, payroll, and other matters; arrange for physical examinations for applicants; assist in scheduling and coordinating an oral interview.
- Prepare and maintain personnel files, records, and folders; type and duplicate a wide variety of materials, including sensitive and confidential reports, documents, and related correspondence.
- Operate and maintain an electronic fingerprinting machine; fingerprint applicants and process fingerprints according to established procedures; submit fingerprints for clearance with the Department of Justice (DOJ); enter applicant data into computerized database; distribute appropriate forms to applicants.
Recruitment Assistant
US Army Recruiting
Long Beach, CA
06.2023 - 06.2024
- Provided administrative services for the recruiter support services.
- Managed and prepared personnel records in accordance with the USAREC guide.
- Maintained, and reported unit or organizational production and resource data.
- Maintained the digital training management system (DTMS) for the unit. Measured success of training and filed crucial administrative paperwork.
- Arranged various types of meetings and resolved conflicts promptly
- Responded to incoming calls and emails, delivering frontline customer service.
- Elucidated company personnel policies to employees and job candidates
- Handled documentation for employee grievances, performance reviews, classifications, and leaves of absence.
- Reviewed employee records to respond to queries.
- Compiled and prepared reports and documents pertaining to personnel activities.
- Maintained the Medical Protection System (MEDPROS) for the unit.
- Established and administered comprehensive student recruitment programs to meet organizational objectives.
- Conducted resume screening to identify qualified candidates
- Orchestrated onboarding process for new hires
General Manager
Bowlero Corporation
Los Angeles, CA
01.2016 - 12.2019
- Coordinated successful budget implementations to align with growth plans
- Led recruitment and quarterly employee reviews, providing praise and improvement suggestions
- Facilitated ongoing communication with employees, customers, and suppliers
- Achieved over 95% compliance in center training by providing targeted mentoring and training on company standards
- Created a contemporary reward system for employees, increasing productivity
- Monitored, audited, and inspected daily, weekly, and monthly operations.
- Implemented long-term planning, contributing to a 10% rise in EBITDA
- Directed supervisors in various departments such as operations, sales and finance
- Managed shrink processes and controlled inventory levels
- Optimized revenue by cutting expenses and efficient schedule management
- Conducted weekly meetings with operations managers and sales staff to identify sales barriers and revenue growth techniques
- Managed audits in safety, facility, and loss prevention areas
- Utilized performance data for operational assessments
- Led diverse HR operations to optimize workforce and enhance overall productivity
- Oversaw daily operations to achieve key business metrics
- Inspected center areas regularly to identify unsafe or ineffective practices.
- Minimized risk of theft or damage through effective enforcement of security protocols.
- Assessed daily financial reports, ensuring accurate records
- Analyzed customer reviews on Yelp and NPS for actionable insights
Event Operations Manager
Bowlero Corporation
Mar Vista, California
12.2014 - 12.2015
- Orchestrated event logistics for seamless execution
- Worked with management and operations units on strategic planning enhancements
- Evaluated staff comprehension of relevant processes and protocols
- Monitored inventory levels on a monthly basis and ensured appropriate stock levels
- Exemplified outstanding leadership for team members
- Utilized performance metrics for operational assessment
- Raised workplace standards, reflected in increased satisfaction surveys
- Boosted sales by 10% through strategic goal setting
- Collaborated with assistant managers to manage significant transactions
- Arranged staff shifts aligning with peak traffic times
- Resolved conflicts for escalated client issues.
- Kept event workspace clean and orderly
- Oversaw audits to confirm regulatory compliance
- Reviewed billing invoices to reduce financial discrepancies
Supervisor
El Dorado Golf & Country Club / American Golf Corp
Long Beach, California
02.2014 - 12.2014
- Exercised leadership abilities to guide team members
- Set schedules to ensure adequate coverage for required areas
- Performed routine assessments on incoming materials for quality assurance
- Adapted job tasks and timelines to align with changing business requirements.
- Monitored workshop workflow for 10 employees.
- Implemented company policies to enhance workplace safety
- Trained staff on protocols to enhance service standards.
- Assisted assistant managers with golf course office opening and closing tasks
Lounge Server
Marriott Vacations Worldwide Corp
Long Beach, CA
01.2013 - 01.2014
- Executed opening, closing, and shift transition duties maintaining operational efficiency
- Utilized communication skills to resolve customer concerns
- Recommended beverages and sweets to satisfy customer preferences
- Recorded specific dietary guidelines during order processing
- Prepared and delivered cocktails, wine, and liquor.
- Rapidly cleared and reset tables to ensure efficient turnover times.
- Kept current with menu updates to provide accurate details
- Verified identification to comply with age regulations for alcoholic drinks.
- Stored food in designated containers to enhance shelf life
- Ensured table check-ins were conducted promptly.
- Surpassed monthly sales targets by 10% through effective promotion of specials and desserts
- Monitored guests' behavior to ensure safety
- Recognized by management and associates as Ambassador of Q4 2013.
Lead Bartender
El Dorado Golf & Country Club / American Golf Corp
Long Beach, CA
12.2007 - 06.2013
- Crafted and served mixed drinks to more than 50 patrons each day
- Monitored bar inventory and enforced storage protocols to maintain optimal stock levels
- Managed daily cash transactions exceeding $1,000, establishing trust with owners
- Handled more than 50 beverage orders nightly for guests and waitstaff.
- Enhanced daily sales by promoting specials and beverages
- Conducted routine bar inventories and daily requisition sheets
- Recruited bartenders and barbacks
- Prepared dining room for special events by decorating and printing menus
- Created innovative cocktails enhancing bar's marketing brand
Education
Coursework in Hiring, managing and talent development - Human Resources Development
HRCI
10.2022
Human Resources Planning Course - MicroHR
HRCP
09.2023
Talent Management Course - MicroHR
HRCP
09.2023
Diversity And Inclusion Course - MicroHR
HRCP
09.2023
Employee Relations Course - MicroHR
HRCP
09.2023
PHR Certification - Human Resources
HRCI
Still Enrolled MBA - Business Administration And Management
Southern New Hampshire University
New Hampshire12.2019
BBA - Business Administration
UNAB
04.2007
Skills
- Detail-Oriented
- Onboarding, recruitment, training and Development
- Relationship building
- Team Leadership
- Performance Evaluations
- Payroll and budgeting
- Employee Relations
- Benefits and compensation management
- Policy And Procedure management
- Bilingual
- Workflow planning
- Management practices
- Administrative management
- Contract negotiations
- Project planning
- Documentation And Control
- Time Management
- Accounting familiarity
Additional Information
You may notice a gap in my employment while reviewing my resume. During this period, I elected to take a leave from the workforce in order to go back to school and finished my Master degree in Business administration. Currently I'm studying to get the PHR certification. time that I was able to commit to my education has been invaluable to my professional growth, and I am eager to dive into this new professional sphere and apply my newfound qualifications and knowledge to the job.
Languages
Spanish
Native/ Bilingual
Timeline
HR Assistant
LBUSD
06.2024 - Current
Recruitment Assistant
US Army Recruiting
06.2023 - 06.2024
General Manager
Bowlero Corporation
01.2016 - 12.2019
Event Operations Manager
Bowlero Corporation
12.2014 - 12.2015
Supervisor
El Dorado Golf & Country Club / American Golf Corp
02.2014 - 12.2014
Lounge Server
Marriott Vacations Worldwide Corp
01.2013 - 01.2014
Lead Bartender
El Dorado Golf & Country Club / American Golf Corp
12.2007 - 06.2013
Coursework in Hiring, managing and talent development - Human Resources Development
HRCI
Human Resources Planning Course - MicroHR
HRCP
Talent Management Course - MicroHR
HRCP
Diversity And Inclusion Course - MicroHR
HRCP
Employee Relations Course - MicroHR
HRCP
PHR Certification - Human Resources
HRCI
MBA - Business Administration And Management
Southern New Hampshire University
BBA - Business Administration
UNAB
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