Summary
Overview
Work History
Skills
Volunteer Work
Timeline
CustomerServiceRepresentative

Sandra Frank

Pittsburgh,PA

Summary

Experienced professional with knowledge of strategic account management, business planning and reviews, contract management and negotiations, client relationships and retention. Excellent customer service skills.

Overview

16
16
years of professional experience

Work History

Customer Sales Representative

United Airlines
Pittsburgh, PA
12.2021 - Current

Ticket Counter, Gate Agent

Customer Service Representative

Boutique Air
Pittsburgh, PA
09.2020 - Current

Ticket counter, gate agent, weights & balance, weights and balance

Account Manager

Direct Travel (formerly Underwood Travel)
Pittsburgh , PA
02.2015 - 03.2020

Provided strategic account consultation resulting in account profitability

Successfully managed client relationships with a 99% client retention

Responsible for contract negotiations, RFP process, product sales, new customer and product implementation, and service delivery

Lead Agent

Underwood Travel
Pittsburgh , PA
02.2011 - 03.2020

Responsible for corporate travel reservations trained in multiple GDS and online booking tool systems

Group Travel, Meeting and Event Planning

Provided customer service in researching issues and discrepancies, resolving reservation and billing issues

Skills

Strong interpersonal skills

Negotiation skills

Excellent verbal and written communication skills

Salesforce, Microsoft Word/Excel/Outlook

Multitasking abilities

Volunteer Work

PBTA (Pittsburgh Business Travel Association)

Committee Member - organizing group events and volunteer work, Christmas Gala including donations and registration


Timeline

Customer Sales Representative

United Airlines
12.2021 - Current

Customer Service Representative

Boutique Air
09.2020 - Current

Account Manager

Direct Travel (formerly Underwood Travel)
02.2015 - 03.2020

Lead Agent

Underwood Travel
02.2011 - 03.2020

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Sandra Frank