Hi, I’m
Sandra Franklin
318-400-4319
Shreveport,LA
Work History
HOUSTON SERENITY - CROCKETT
Case Mgr.
06.2016 - 09.2023
Job overview
- Process intake and providing Quality Assurance of safety and proper housing assignment for staff and youths.
- Established efficient workflow processes monitoring daily productivity implementing modifications to improve overall effectiveness of personnel and activities.
- Ensuring all enrollment activities adhere to established procedures of accountability and confidentiality accordance with contracts and regulatory entities performing ongoing assessments in multidisciplinary team.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
TEXAS YOUTH COMMISSION
Case Manager I/II - Juvenile Corrections Officer I/II/III
07.2007 - 07.2009
Job overview
- Conducted comprehensive intake admissions through interviews, assessment and overview of previous records in collaboration with other program services for youth placement evaluating medical psychological, education and evaluating behavioral social factors contributing to development of Person - Centered Plan in order to meet their community reintegration and service coordination goals.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Texas Health and Human Services Commission, HHSC
Medicaid Rep - BTTC(Grp Hm Mgr) TT-V (SPV)-TYC(CM)
07.2002 - 07.2008
Job overview
- Various administrative functions including heavy phones,filing,delivering and sorting mail and paperwork, bookkeeping and transmitting medical records.
- Documented all communication with applicants and inputted information into system using on company software.
- Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
COMMUNITY IN SCHOOLS - HOUSTON
Case Manager
02.2000 - 02.2002
Job overview
- Case management of middle school at-risk students assisting with intellectual, academic and social needs coordinating public agencies and community involvement providing appropriate outreach services for families.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Liasion between school families and other social agencies with cohesive care to modify disruptive behaviors.
- Participated in professional growth programs to support special education improvement efforts.
Education
Kaplan University
A.A from Paralegal / Psychology Studies
05.1989
University Overview
Skills
- Resourceful and Analytical
- Attention to Detail
- Multiple Priorities Management
- Work Planning and Prioritization
- Administration and Management
- Recordkeeping and File Management
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