Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sandra Franklin

Palmetto,FL

Summary

Results-driven Total Rewards Manager with proven experience in designing, implementing, and managing competitive compensation, benefits and wellness programs. Skilled in market benchmarking, job evaluation, incentive plan design, and compliance. Experienced with employee benefits management, focusing on optimizing benefit plans and enhancing employee satisfaction. Skilled in benefits plan design, vendor management, and employee communications. Strong leadership, communication, and cross-functional collaboration skills with a track record of delivering impactful HR solutions in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Total Rewards Manager

Goodwill Industries Manasota
06.2023 - Current
  • Designed and implemented tailored benefit plans that increased employee satisfaction with offerings.
  • Worked closely with payroll department to ensure accurate deductions related to employee benefits selections.
  • Fostered positive relationships with insurance carriers to facilitate smooth claims processing experiences for employees.
  • Managed open enrollment periods, ensuring timely communication of benefit updates and changes to employees.
  • Conducted annual benefits audits to ensure compliance with federal regulations and maintain accurate records.
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Negotiated with vendors to secure competitive pricing on insurance plans, reducing company costs.
  • Educated new hires about different benefit plans.
  • Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
  • Evaluated data, identified trends and recommended changes in compensation structures.
  • Evaluated the annual compensation benchmarking exercise of over 100 positions, helping to maintain market competitiveness.
  • Evaluated performance metrics and established clear guidelines for bonus calculations, promoting fairness and transparency in incentive programs.
  • Served as a key resource during acquisitions, ensuring seamless integration of acquired entities into existing compensation structures.
  • Ensured compliance with federal and state wage regulations, reducing potential legal issues related to pay practices.
  • Managed the 401 (k) enrollment and education process for all employees.
  • Ensured compliance with 401(k) guidelines.

Team Lead of Recruitment

Goodwill Industries Manasota
07.2022 - 06.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
  • Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
  • Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
  • Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
  • Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
  • Supported job fairs, open houses, and recruiting events.
  • Confirmed appointments and interviews with job candidates.
  • Coordinated training programs for new hires leading to increased performance levels within a shorter timeframe.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Assisted in recruitment to build team of top performers.
  • Collected, arranged, and input information into database system.

Program Manager

Hillsborough Community College, Criminal Justice Institute
01.2018 - Current
  • ,Manages and oversees Post-Secondary Adult Vocation program activities to ensure compliance with various public, private and governmental regulatory agencies.
  • Maintain scheduling and day-to-day operations for all Advanced and Specialized Law Enforcement classes.
  • Hosts monthly meeting to assess law enforcement agencies training needs throughout the region.
  • Serves as a liaison to outside agencies in the region.
  • Develops and implements training programs for outside agencies.
  • Identifies, procures and maintains adequate facilities, supplies and equipment needed for training.
  • Interviews, Screens and recommends for hire certified instructors.
  • Monitors, verifies, administers and records standardized examinations in accordance with standards and guidelines.
  • Prepare, maintain and file all required documentation pursuant to Criminal Justice Standards and Training Commission (CJSTC) and the Florida Administrative Code rules and requirements.
  • Create, design and distribution of flyers for advertisement to insure maximum participation in all training classes to over 60 law enforcement agencies in the state of Florida.
  • Register students with the college and with the Florida Department of Law Enforcement database.
  • Verify instructor certification through the Florida Department of Law Enforcement.
  • Responsible for maintaining the Advanced and Specialized Trust Fund training budget in the amount of $260,000.00 to include audit files and records pursuant to Florida Statutes and the Florida Administrative Code.
  • Prepare and execute contractual agreements with agencies, individuals, and vendors.
  • Prepare payroll for employees and insure payment of completed contractual agreements.
  • Monitor requisitions, specific trust fund accounts and purchase orders.
  • Attend quarterly meeting to remain current with all CJSTC rules, policies and procedures and provide minutes to all attendees.
  • Extensive computer usage to include Microsoft Windows, MS Word, Datatel, Excel, Power point, ATMS and FDLE's Applicant Identification Live Scan.
  • Pearson Vue certified Test Proctor.

Testing Assistant

Hillsborough Community College, Criminal Justice Institute
01.2014 - 01.2018
  • Responsible for providing efficient operations and distribution of all testing equipment, materials, accountability and security of the 42 computer testing lab with complete confidentiality.
  • Certified test proctor and test administrator through Pearson Vue and the Florida Department of Law Enforcement.
  • Ensure the security and accountability of all test materials.
  • Perform all duties as the test proctor and administrator for the Florida Department of Law Enforcement Correctional Officer’s State Certification exam and the Law Enforcement State Certification exam through Pearson Vue.
  • Interpret and distribute test results.
  • Limited Access Admissions coordinator for Law Enforcement, Fire Academy and 911 Telecommunications. Evaluate, record and analyze transfer credits and equivalencies to determine eligibility. Properly enter transfer equivalencies and course information to the Department of Law Enforcement for state and local requirements for admission.
  • Perform all background checks as required by the Florida Department of Law Enforcement, Florida Fire College and the 911 Telecommunications program.
  • Coordinate, set-up and maintain vendor requests for testing lab specifications.
  • Administer and set-up all computers for Florida Basic Abilities Test (FBAT) required by the Florida Department of Law Enforcement.
  • Administer and set-up all computers for the Integrity test with I/O Solutions.
  • Support Post-Secondary Adult Vocational (PSAV) and Workforce division faculty and staff with test administration to include ordering, securing and accounting for all test materials.
  • Communicate effectively in written and oral form using positive interpersonal skill with students, colleagues and vendors.
  • Collaborate with the Workforce Division to recruit new students.
  • Knowledge of all Microsoft programs in developing spreadsheets, memos, letters, forms and literature.
  • Knowledge of Eucerin Colleague (Datatel) system to verify external transcripts, academic programs, test scores and HCC course curriculum
  • Prepare, store and file reports, correspondence and testing data in an organized manner.
  • Ability to prioritize and manage work assignments in an efficient manner. Working knowledge of all administrative office procedures and practices.
  • Familiar with all office equipment (scanners, copiers and binders).
  • Answer phone calls and provide detailed information on the Law Enforcement, Fire Academy and 911 Telecommunications programs.
  • Instrumental in working with Pearson Vue Testing Systems and the Florida Department of Law Enforcement to design, set up and maintain a state certified testing lab to be used to administer the Florida Law Enforcement State Exam.
  • Process all paperwork for incoming Law Enforcement, Fire Academy, 911 academy applicants.
  • Process all paperwork for incoming Fire Academy applicants.
  • Administer computer based Integrity test by I/O Solutions to all potential Law Enforcement applicants.
  • Process large monetary deposits on a weekly basis for student testing fees, application fees and Live Scan fees.
  • Administer, scan and transmit Live Scan fingerprints for numerous departments using the Applicant Identification Software (AFIS).
  • Review background and criminal record summaries.

Part Time Specialist

Hillsborough Community College, Criminal Justice Institute
01.2007 - 01.2014
  • Assist with the scheduling and day-to-day operations for all Advanced and Specialized classes.
  • Create, design and distribution of flyers for advertisement to insure maximum participation in all training classes.
  • Register students with the college and with the Florida Department of Law Enforcement database.
  • Verify instructor certification through the Florida Department of Law Enforcement.
  • Attend monthly meetings and administer a budget of $215,000.00 for the Advanced and Specialized Trust Fund, including audit files and records pursuant to Florida Statutes and the Florida Administrative Code.
  • Prepare and execute contractual agreements with agencies, individuals, and vendors.
  • Prepare payroll for employees and insure payment of completed contractual agreements.
  • Use Datatel to monitor requisitions, specific trust fund accounts and purchase orders.
  • Prepare, maintain and file all required documentation pursuant to Criminal Justice Standards and Training Commission (CJSTC) and the Florida Administrative Code rules and requirements.
  • Attend meetings to remain current with all CJSTC rules, policies and procedures and provide minutes to all attendees.
  • Extensive computer usage to include Microsoft Windows, MS Word, Datatel Excel, Power point, ATMS and FDLE's Applicant Identification Live Scan.
  • Administer the Florida Basic Ability Test to potential Law Enforcement and Correction’s Academy students.

Education

Bachelor of Arts - Business Administration

University of Arizona
Tucson, AZ
07-2023

Associate of Arts Degree - Liberal Arts

Hillsborough Community College
Tampa, FL
06.2011

Skills

  • HRIS Management
  • Benefits Administration
  • Compensation Design and Strategy
  • Market Trend Analysis
  • Benefits Administration
  • Health Insurance
  • 401k Retirement Plans
  • Wellness Initiatives

Accomplishments

    Successfully managed the annual open enrollment period for approximately 500 employees.

    Successfully conducted a competitive analysis to make recommendations on salary adjustments to manage Florida Minimum Wage Increase.

    Successfully implemented a new 401k system by implementing a streamlined process that will lead to increased participation.

Certification

  • HRCI Pro: Compensation
  • SHRM-SCP: In-progress

Timeline

Total Rewards Manager

Goodwill Industries Manasota
06.2023 - Current

Team Lead of Recruitment

Goodwill Industries Manasota
07.2022 - 06.2023

Program Manager

Hillsborough Community College, Criminal Justice Institute
01.2018 - Current

Testing Assistant

Hillsborough Community College, Criminal Justice Institute
01.2014 - 01.2018

Part Time Specialist

Hillsborough Community College, Criminal Justice Institute
01.2007 - 01.2014

Bachelor of Arts - Business Administration

University of Arizona

Associate of Arts Degree - Liberal Arts

Hillsborough Community College

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