A professional Customer Service Representative with over 20 years of experience in Sales, Tech Support and Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving.
Overview
11
11
years of professional experience
Work History
Customer Service Represevtative Remote
Wayfair
02.2022 - Current
Delivered prompt service to prioritize customer needs.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled customer inquiries and suggestions courteously and professionally.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative, Remote
SCCG, LTD.
09.2012 - 08.2021
Listened to customer needs and desires to identify and recommend optimal products.
Built relationships with customers and community to promote long term business growth.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Answered constant flow of customer calls with minimal wait times.