Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANDRA FRITZ

Roswell,GA

Summary

A professional Customer Service Representative with over 20 years of experience in Sales, Tech Support and Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving.

Overview

11
11
years of professional experience

Work History

Customer Service Represevtative Remote

Wayfair
02.2022 - Current
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative, Remote

SCCG, LTD.
09.2012 - 08.2021
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built relationships with customers and community to promote long term business growth.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Answered constant flow of customer calls with minimal wait times.

Education

BBA -

Ohio State University
Columbus, OH
05.1978

Skills

  • Understanding Customer Needs
  • Conflict Mediation
  • Conflict Resolution
  • Issue and Complaint Resolution
  • Computer Proficiency
  • Teamwork and Collaboration
  • Product and service solutions
  • Dispute Resolution
  • Customer Service

Timeline

Customer Service Represevtative Remote

Wayfair
02.2022 - Current

Customer Service Representative, Remote

SCCG, LTD.
09.2012 - 08.2021

BBA -

Ohio State University
SANDRA FRITZ