Sandra Hogsett
West Monroe,LA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Y NOT STOP
Mansura, Louisiana
06.2012 - 08.2015
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Dietary Manager
Valley View Health Care Center
Marksville, Louisiana
08.2008 - 07.2012
- Assisted in developing and implementing nutritional care plans for patients.
- Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Provided training sessions for new employees on proper food handling techniques.
- Resolved any issues or complaints from customers in a timely manner.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
- Managed dietetic staff to ensure compliance with state regulations.
- Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
Education
Certification - Hospitality Administration And Management
University of Houston - Downtown
Houston, TX10-2011
Certification - Dietary
University of Florida
Gainesville, FL09-2009
Skills
- Cost Reduction
- Task Delegation
- Recruiting and interviewing
- Employee Scheduling
- Product and service knowledge
- Customer Relations
- Customer Relationship Management (CRM)
- Customer rapport
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Timeline
Assistant Manager
Y NOT STOP
06.2012 - 08.2015
Dietary Manager
Valley View Health Care Center
08.2008 - 07.2012
Certification - Hospitality Administration And Management
University of Houston - Downtown
Certification - Dietary
University of Florida