Sandra Galan
Yonkers,NY
Summary
Results-oriented Senior Enrollment Representative with exceptional verbal and written communication skills bilingual: English/Spanish . Highly effective at working, Proficient in Word, Excel, Power Point.
Always meeting and exceeding the goals coupled with aptitude for identifying opportunities for process and productivity improvement.
Willing and able to learn new systems and adapt with changing corporate environments.
Overview
7
7
years of professional experience
Work History
Senior Enrollment Representative
Elder Plan Home First
11.2021 - Current
- Optimized departmental productivities, ensure that member understand the process of enrollment,
- Ensured compliance with federal, state, and institutional regulations by maintaining accurate records and staying current on policy updates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Advanced Imaging
03.2018 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Digitizer
European Beauty Concepts Ltd
04.2017 - 07.2018
- Managed multiple simultaneous projects, coordinating resources efficiently to meet client deadlines and expectations.
- Showcased exceptional attention to detail by identifying subtle discrepancies within digital files, ensuring client satisfaction with final deliverables.
- Increased project efficiency by identifying bottlenecks in the digitization process and implementing appropriate solutions.
- Maintained up-to-date knowledge of industry trends and advancements in digitization technology, applying innovations as needed.
Education
Dental And Medical Assistant Certification of Comp
Westchester School For Dental And Medical Assistan
White Plains, NY05.2013
GED -
New York Hight School
New York, NY04.1993
Skills
- Discrepancy investigations
- Effective Time Management
- Policy Knowledge
- Paperwork Processing
Timeline
Senior Enrollment Representative
Elder Plan Home First
11.2021 - Current
Customer Service Representative
Advanced Imaging
03.2018 - 11.2021
Front Desk Digitizer
European Beauty Concepts Ltd
04.2017 - 07.2018
Dental And Medical Assistant Certification of Comp
Westchester School For Dental And Medical Assistan
GED -
New York Hight School