Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Galan

431 Roosevelt Street

Summary

Dynamic Supervisor skilled in training and mentoring teams while enhancing customer service. Proven ability to manage staffing needs and ensure compliance with regulations, resulting in improved patient satisfaction. Committed to fostering a culture of excellence through effective leadership and problem-solving.

Overview

18
18
years of professional experience

Work History

CDPAP Supervisor

Preferred Home Care of New York
02.2019 - 04.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Staffing Coordinator

Five Star Staffing
06.2018 - 02.2019
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
  • Contributed to the development of policies and procedures related to staffing coordination within the organization, ensuring alignment with best practices in nursing administration.
  • Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
  • Collaborated with department heads to forecast future staffing needs, preparing organization for growth phases.
  • Fostered positive relationships with staffing agencies, enhancing quality of candidates sourced.

Assistant Supervisor

Create
09.2007 - 06.2018
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Improved customer service ratings by proactively addressing complaints and resolving issues in a timely manner.
  • Maintained safe and clean work environment while complying and enforcing procedures and regulations.
  • Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.

Education

High School Diploma -

Franklin Delano Roosevelt
Brooklyn NY
06-2004

Skills

  • Training and mentoring
  • Staff management
  • Customer service
  • Multitasking
  • Self motivation
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft office
  • Scheduling
  • Staff training and development
  • Coordination
  • HIPAA compliance
  • Healthcare industry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CDPAP Supervisor

Preferred Home Care of New York
02.2019 - 04.2025

Staffing Coordinator

Five Star Staffing
06.2018 - 02.2019

Assistant Supervisor

Create
09.2007 - 06.2018

High School Diploma -

Franklin Delano Roosevelt

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