Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Galassi

CUTLER BAY,FL

Summary

Restaurant professional with 19 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

19
19
years of professional experience

Work History

Floor Manager

Spizzigo Restaurante
Miami, FL
09.2021 - Current
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining clean, inviting dining environment.
  • Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
  • Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained strong relationships with guests by addressing their needs in timely and personalized manner, leading to increased loyalty and repeat business.
  • Managed team of 15 employees to maintain smooth-running operations of shop floor

Server Manager

Tutto Pizza & Pasta
MIAMI, FL
12.2013 - 04.2019
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Cultivated warm relationships with regular customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
  • Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation.
  • Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Improved table organization by implementing efficient section assignments within the restaurant layout.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
  • Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Server

Tutto Pizza Beer House
Miami, FL
01.2005 - 12.2013
  • Successfully maintained orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Established rapport with regular customers, fostering loyalty through personalized service experiences.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.

Education

High School Diploma -

E.E.M # 3
ARGENTINA
12.1989

Skills

  • Highly responsible and reliable
  • Point of Sale (POS) system operation
  • Works well under pressure
  • Extensive hospitality background
  • Exceptional interpersonal skills
  • High-volume dining
  • Food ingredients expert
  • Food safety understanding
  • Upbeat, outgoing and positive
  • Food and beverage specialist
  • Trained in liquor, wine and food service
  • Team building
  • In-depth food and wine knowledge
  • Daily specials memorization
  • Food Running
  • Order Management
  • Banquet Coordination
  • Suggestive Selling
  • Dining area maintenance
  • Food station setup
  • Professional Appearance
  • Food sales and promotion
  • Menu Memorization
  • Foreign language proficiency
  • Upselling
  • Schedule Management
  • Administration and Reporting
  • Task Prioritization
  • Problem-solving aptitude

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary

Timeline

Floor Manager

Spizzigo Restaurante
09.2021 - Current

Server Manager

Tutto Pizza & Pasta
12.2013 - 04.2019

Server

Tutto Pizza Beer House
01.2005 - 12.2013

High School Diploma -

E.E.M # 3

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Sandra Galassi