Sandra Galetovic

President

NY Maids, Inc.

10.1999 - Current

Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Managed crisis situations effectively while minimizing disruption to daily operations.
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Streamlined organizational processes by evaluating current systems and implementing improvements.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Increased brand awareness by developing and implementing innovative marketing campaigns.
Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
Collaborated with developers, advertisers and production managers to market products and services.
Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
Managed and oversaw design of marketing material and promotional literature for organization.
Continually maintained and improved company's reputation and positive image in markets served.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Optimized email campaigns to increase open and click-through rates.
Mentored local personnel on best practices and protocols to maximize productivity.
Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
Recruited top talent to maximize profitability.
Discovered and resolved complex employee issues that affected management and business decisions.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Improved marketing to attract new customers and promote business.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Summary

Overview

Work History

President

Public Relations Specialist

Education

GED -

Skills

Accomplishments

Timeline

President

Public Relations Specialist

GED -

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