Sandra Gallway
Ft. Pierce,FL
Summary
Proven leader in enhancing operational efficiency and reducing delinquencies at Florida Legal Collections, demonstrating exceptional problem-solving and interpersonal skills. Spearheaded automation initiatives and optimized team performance, achieving significant improvements in client satisfaction and team productivity. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Assistant Collections Manager
Florida Legal Collections
01.2024 - 08.2024
- Assisted in reducing delinquency rates through consistent follow-ups and personalized payment plans.
- Reduced time spent on manual tasks by automating reports and processes, increasing overall team efficiency.
- Continuously improved collection letter templates by incorporating persuasive language techniques while maintaining professional tone.
- Achieved consistent departmental performance through monitoring staff KPIs and providing actionable feedback during regular reviews.
- Oversaw daily operations within the department, ensuring adherence to quality standards and timely completion of tasks.
- Managed a team of collections agents, providing guidance and support to optimize their effectiveness in recovering debts.
- Developed strong relationships with clients, fostering trust and open communication throughout the collections process.
- Boosted team morale through regular recognition of individual achievements, fostering a positive work environment.
- Collaborated with Collections Manager to set department goals and develop team performance metrics.
- Maintained accurate records of client accounts, ensuring timely updates on payment status and history.
- Streamlined communication with clients, resulting in more efficient negotiations and payment resolutions.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Office Manager
JNM Heating and Air Conditioning INC
06.2018 - 11.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Patient Service Representative
Liberty Medical Supply
04.2007 - 07.2014
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Business
India River Community College
Ft. Pierce, FLHigh School Diploma -
Martin CountyHigh School
Stuart, FL06.1990
Skills
- Professionalism and Ethics
- Goal Oriented Approach
- Patience and Persistence
- Willing to Learn
- Teamwork and Collaboration
- Interpersonal abilities
- Conflict resolution techniques
- Time Management
- Problem-Solving
- Customer Service
- Multitasking
- Problem-solving abilities
REFERENCES
Jason Lichter
Florida Legal Collections
772-404-9506
Randolph Dunn
Trane Supply
772-766-3889
Lori Badger
772-812-2905
Amanda Boffi
772-361-2135
Timeline
Assistant Collections Manager
Florida Legal Collections
01.2024 - 08.2024
Office Manager
JNM Heating and Air Conditioning INC
06.2018 - 11.2023
Patient Service Representative
Liberty Medical Supply
04.2007 - 07.2014
Business
India River Community College
High School Diploma -
Martin CountyHigh School
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