Sandra Gamez
Indianapolis,In
Summary
To attain a position that utilizes my customer service skills and allows for growth within the company.
High-energy Sales Team Leader bringing successful background delivering consistent sales. Surpasses targets regularly by managing and motivating team members to exceed quotas and maximize customer satisfaction. Offers strengths in product merchandising and inventory management, team training, and KPI tracking.
Overview
27
27
years of professional experience
Work History
Sales Team Leader
Rally House
Indianapolis, Indiana
08.2023 - Current
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Implemented effective methods of tracking customer feedback.
- Developed strategies to improve customer experience.
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
- Developed and implemented strategies to increase sales performance.
- Monitored daily sales activities and provided feedback to team members.
- Provided ongoing training and development opportunities for team members.
- Recognized employee achievements and rewarded top performers.
- Identified areas of improvement within the sales process.
- Maintained accurate records of all sales transactions.
- Assisted with hiring new sales personnel as needed.
- Coached sales team members on best practices for customer interactions.
- Resolved customer complaints promptly and efficiently.
- Managed inventory levels to ensure availability of products.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Maintained sales floor with well-coordinated restocks and good inventory management skills.
Merchandise and Service Coordinator
Ulta Beauty
03.2022 - 09.2022
- Meeting/exceeding sales, profitability and operational goals
- Forecasting/adjusting payroll to maximize productivity and workload
- Enhancing the Ulta Beauty brand through 'wow' guest experiences
- Reviewing/interpreting financial and operational reporting, including store visit and audit result
- Ensuring adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updates
- Prioritizing tasks and managing store workload
- Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention.
Prestige Beauty Advisor
Ulta Beauty
11.2021 - 03.2022
INDEPENDENT CONTRACTOR
Working Solutions
03.2019 - 02.2020
- Customer service
- Booked and modified reservation.
Cosmetic Manger,Sales
Beall’s Department Store
06.2015 - 12.2015
- Create/track work order
- Receive mail distribute mail
- Daily inventory of safe and deposit box
- Create weekly schedule
- Consultant for cosmetic department
- Process payments.
Key Holder, Expo, To-Go, Server
CHILIS
04.2010 - 11.2015
- Create weekly schedule
- Operate sales floor with 6-10 staff
- Highly skilled in outstanding service by greeting and serving customer
- Mastered the menu to efficiently answer guest questions
- Knowledgeable about the restaurants menus, food and beverage items
- Proven record of setting-up station and breakdown of side work
- Maintain quality control of outgoing food.
Guest Service ,Cafe Host
Hyatt Place
03.2015 - 06.2015
- Assists guest with checking in and checking out (Verifying registration)
- Coordinates all guest requests
- Informs guests of the hotel services
- Assistance with luggage, wake up calls and future reservations
- Prepare, set up, stocks, take down, clean
- And provide quality, beverage, food products.
Cosmetic Consultant ,Sales
Bealls
06.2006 - 01.2011
- Create/track work orders
- Receive/distribute mail
- Receive and operate multiline phone system
- Daily consultation for cosmetic department
- Daily inventory of safe and deposit box
- Sales (Gold and Sterling Silver Jewelry).
Office Manager ,Sales
LTD COMPUTERS & TAX SERVICE
01.1998 - 12.2000
- Processed payroll
- Data entry of tax information
- Daily entry of layouts
- Create/distribute schedule for technicians.
Education
Diploma -
Victoria High
Victoria, TXSome College (No Degree) -
Victoria College
Victoria, TXSkills
- Systems: Windows7-XP and Vista
- Software: MS Office, MS Works
- Other: 5 business/computer courses
- Sales Coaching
- Team Management
- Call Center Operations
- Sales closing
- Key Account Management
- Stockroom Management
- Upselling strategies
- Account Management
- Sales analytics
- Customer Retention
- Closing Techniques
- Competitor Analysis
- Business Development
- Lead Generation
- Sales Planning
- Performance Management
- Relationship selling
Timeline
Sales Team Leader
Rally House
08.2023 - Current
Merchandise and Service Coordinator
Ulta Beauty
03.2022 - 09.2022
Prestige Beauty Advisor
Ulta Beauty
11.2021 - 03.2022
INDEPENDENT CONTRACTOR
Working Solutions
03.2019 - 02.2020
Cosmetic Manger,Sales
Beall’s Department Store
06.2015 - 12.2015
Guest Service ,Cafe Host
Hyatt Place
03.2015 - 06.2015
Key Holder, Expo, To-Go, Server
CHILIS
04.2010 - 11.2015
Cosmetic Consultant ,Sales
Bealls
06.2006 - 01.2011
Office Manager ,Sales
LTD COMPUTERS & TAX SERVICE
01.1998 - 12.2000
Diploma -
Victoria High
Some College (No Degree) -
Victoria College