SANDRA GARCIA

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Jewelry Operations

• Follows and trains Jewelry Standards and Shipping Guidelines, makes recommendations to improve processes and maintains inventory accuracy.
• Receives, verifies, and ensures the proper booking of all jewelry in accordance with Company standards
• Supervises the efficient processing of re-tickets, RTV’s, Transfers, Advanced Shipping Notice (ASN) Shipments and price changes
• Oversee the retrieval and processing of all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain and audit the repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down, recap results, and manage the consignment merchandise life-cycle
• Ensure SOA team prepares and submits all special order requests
• Process and oversee Jewelry fulfillment

General Office

• Lead and coordinate the opening of the store: safe, controller, registers and distribution of reports
• Supervise SOA team is maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Act as escalation specialist in resolving customer issues, both internal and external

Returns Desk

Resolves customer issues, ensure team provides customer service to all clients returning product, oversee associate scheduling, maintain product organization, create, pack and manifest transfers, and galvanize a return transfer compliance of 95%+

• Managed day-to-day operations including scheduling shifts, assigning tasks.
• Resolved customer complaints efficiently while maintaining excellent customer service.
• Supervised cash handling processes to ensure accuracy of transactions.
• Managed all customer inquiries and complaints in a professional and timely manner.
• Built employee knowledge with training and mentoring.
• Maintained organized store environment for customer and employee health and safety.
• Assisted with training staff on all internal operational functions.
• Coached employees on customer service and selling techniques.
• Provided training to new employees on company policies and procedures.
• Assisted in recruiting process, hiring and retaining top talent.

• Generated repeat business through exceptional customer service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Conducted performance evaluations and provided constructive feedback to employees.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Directed employee tasks and time management, improving customer experiences.
• Demonstrated ability to manage and motivate staff to achieve sales targets.
• Held employees accountable and corrected issues to achieve high standards.
• Provided performance feedback and coaching to employees.
• Monitored employee attendance and productivity levels on a daily basis.
• Created work schedules to maintain top-quality customer service and lower labor costs.
• Coordinated with manager to set specific and actionable goals based on established KPIs.
• Demonstrated and supported continuous improvement and growth mindset.
• Established and monitored KPIs to optimize company performance.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored security and handled incidents calmly.
• Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed inventory control, cash control, and store opening and closing procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed inventory control, cash control and store opening and closing procedures.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.