Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sandra Garcia

Sandra Garcia

Killeen,TX

Summary

With over nine years of experience, I have successfully assisted customers with a diverse range of issues and provided support for various system software. Leveraging my multi-faceted skills, I adeptly address customer concerns and inquiries. Consistently surpassing performance metrics, I excel in interpersonal skills, ensuring that customers receive optimal resolutions to their concerns.

Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer concerns. Adept at balancing company objectives with customer desires. Level-headed and positive in every customer interaction.

Self-motivated customer service team member passionate about utilizing skills to maximize customer retention. Highly accurate and efficient with strong investigation, problem-solving and critical thinking skills. Expert in correcting issues with little oversight and bringing several years' experience in the field.

Qualified Customer Advocate with outstanding written and oral communication skills. Highly proficient in consumer research. Offering many years of experience in balancing the interests of the consumer as well as the company.

Driven professional with several years of delivering outstanding customer service. Adept at troubleshooting and conflict resolution. Seeking to apply skills in research and data analysis in a position as a Customer Advocate for an established company.

Overview

8
8
years of professional experience

Work History

Customer Advocate II

Adverse
Florida Keys, FL
02.2025 - Current
  • Maintaining effective customer relations by providing accurate, timely, and courteous responses to telephone, written, web.
  • Addressing situations that may require adapting response guidelines.
  • Inputting claims into the claim system after verifying the accurate set up of the claim taking information from home owners over the phone providing next steps for best understanding.
  • Most importantly Providing excellent customer service with attention to detail ensuring a Resolve for each and every member with integrity and care.

Canvasser

Shawmut Services LLC
Cedar Park, TX
09.2024 - 11.2024
  • It was a seasonal job canvassing for political reasons going door-to-door for seven hours so I do have a bit of experience that I just recently obtained in regards to canvassing with my customer service and I'm a great candidate for a canvassing position.

Provider specialist

HCSC Blue Cross and Blue Shield
Waco, TX
11.2019 - 07.2024
  • Engage in communication with policyholders, witnesses, and medical professionals to procure pertinent information.
  • Analyze and interpret policy terms in order to establish claim coverage.
  • Maintain confidentiality of all claims information and ensure accurate documentation of claims and settlements looking at coding for details in regards to authenticity and authorization providing each and every call with integrity respect commitment with excellence and care.
  • Provided exceptional customer service and support to resolve inquiries, complaints, and issues in a timely manner.
  • Maintained a high level of professionalism and empathy while interacting with customers to ensure their satisfaction.
  • Effectively communicated product information, policies, and procedures to customers to address their concerns and provide accurate solutions.

Collection Specialist

GC Services
Copperas Cove, TX
06.2017 - 06.2019
  • Management of multiple delinquent accounts for debt collection purposes entails the diligent tracking of assigned accounts to identify outstanding debts.
  • Subsequently, devising a strategic approach to recover unpaid amounts, engaging in negotiations for payoff deadlines or introducing structured payment plans, and efficiently addressing inquiries or grievances also with care and determination to get a promise to pay when payment was not received on the call interaction.

Education

GED -

Spokane Falls Community College
Spokane Valley, WA

Skills

  • Medical Records
  • Managed care
  • CPT Coding
  • Medical Coding
  • Catering
  • Door-to-Door Experience
  • Medicare
  • Claims processing

Timeline

Customer Advocate II

Adverse
02.2025 - Current

Canvasser

Shawmut Services LLC
09.2024 - 11.2024

Provider specialist

HCSC Blue Cross and Blue Shield
11.2019 - 07.2024

Collection Specialist

GC Services
06.2017 - 06.2019

GED -

Spokane Falls Community College
Sandra Garcia
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