Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Sandra Garza

Wichita Falls,Texas

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

27
27
years of professional experience

Work History

Store Manager

Family Dollar
06.2009 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.

Manager on Duty

Motel 6
06.1996 - 06.2007
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Basic

La Popular

Skills

Bilingual

  • IBM Notes
  • Team Leadership
  • Customer Service
  • Google Analytics
  • Mentoring
  • Microsoft Office
  • Shift Checklists
  • Adobe Systems Adobe Creative Cloud
  • Order Supplies
  • Business Management Principles
  • Employment Law
  • Merchandising
  • Maximizing Profitability
  • Project Management
  • Supply Chain Management
  • Staff Management
  • Compass timekeeping keeping system
  • Kronos
  • Staff Training
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Family Dollar
06.2009 - Current

Manager on Duty

Motel 6
06.1996 - 06.2007

Basic

La Popular

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Sandra Garza