Sandra Garzon
Fresno,CA
Summary
Proven track record in enhancing billing processes and patient satisfaction at FRESNO WOMENS MEDICAL GROUP, adept in insurance billing and providing compassionate support. Mastered HIPAA compliance and electronic claims, significantly improving claim resolution efficiency. Demonstrates exceptional data entry skills and a commitment to maintaining confidentiality and fostering trust. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Medical Biller
FRESNO WOMENS MEDICAL GROUP
04.2018 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Entered payments from insurance companies, as well as patients.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Organized filing system for patient records, expediting access to essential documents when needed.
Front Desk Receptionist
FRESNO WOMENS MEDICAL GROUP
04.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Patient Advocate
COMPSPEC
09.2010 - 01.2018
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Assisted patients with applying for insurance (medi-cal) and also assisted in applying for State Disability
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Education
GED -
Clovis High
Clovis, CA07.1998
Skills
- Insurance Claims
- Insurance Billing
- Medical Billing
- Electronic Claims
- Epic
- HIPAA Compliance
- Prime Suite
- Patient Billing
- Data Entry
- Payment posting
Timeline
Medical Biller
FRESNO WOMENS MEDICAL GROUP
04.2018 - Current
Front Desk Receptionist
FRESNO WOMENS MEDICAL GROUP
04.2018 - Current
Patient Advocate
COMPSPEC
09.2010 - 01.2018
GED -
Clovis High
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