Summary
Overview
Work History
Education
Skills
Phone
Awards
Timeline
Generic

Sandra Gaspar

Warwick,RI

Summary

Over 13 years of administrative experience Over 7 years of experience working with the community providing a number of resources to families in the community such as; educational information, child care, elder care and emotional well being information. Organized and able to handle multiple tasks efficiently Proficient in Microsoft Office Suite applications

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Vistawall Architectural Products
  • Assist clients in preparing paperwork
  • Schedule and verified all appointments
  • Answer multi-line telephone and greeted clients
  • Maintained client files
  • Administrative Assistant
  • Provide order processing and data entry
  • Process new memberships and maintained cash drawer
  • Provide administrative support including typing, filing, copying
  • Manage incoming calls on multi-line telephone.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Administrative Assistant

YMCA Youth Center
  • Provide order processing and data entry
  • Process new memberships and maintained cash drawer
  • Provide administrative support including typing, filing, copying
  • Manage incoming calls on multi-line telephone
  • Supervised youths.

Customer Service Sales Associate

Victoria's Secret
Warwick, Rhode Island
  • Excellent communication skills.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Child Care Resource and Referral Agent

Options for Working Families
Cranston, RI
07.2002 - 06.2010
  • Develop program enhancements and create program materials for distribution
  • Provide outreach, information, and referrals to parents from diverse backgrounds and assist with decisions regarding childcare options
  • Attend and present information at child and community meetings, corporate partner businesses and resource fairs
  • Network with other community and non-profit agencies
  • Organize and provide information and assistance at employer orientations, workshops, seminars and conferences
  • Provide primary support to the Executive Director and oversee daily operations in the absence of the Executive Director
  • Provide training, direction and support to other referral staff
  • Devised training protocol, trained, and supervised elder volunteers
  • Track all community outreach activities and prepared reports accordingly
  • Prepare and submitted all quarterly reports to funder, Department of Human Services, State of Rhode Island
  • Manage accounts receivable for corporate and state contracts
  • Perform administrative duties including: recordkeeping, bank deposits, petty cash management, financial reports, and mailings
  • Continuously update and manage directory of licensed family child care providers, childcare centers and eldercare providers to ensure accuracy of programs and services offered
  • Maintained DCYF lists, Family CC & Center provider information and license expiration information
  • Develop efficient filing and organizational office systems
  • Design database fields in NACCRRAware (child care resource and referral specific) database consistent with the data needs of the organization
  • Manage and update NACCRRAware program system
  • Serve as primary referral specialist for corporate and military contracts
  • Serve as primary liaison to and trainer for Operation Military Kids (OMK) program
  • Manage English segment of the website
  • Served as primary contact for all vendors
  • Manage internet and Constant Contact projects, surveys and maintained related statistics
  • Collect information, organized, and assisted in creating the elder care database and Personal Assistant Program
  • Carried out all day to day operations in the extended absence of the previous Executive Director, including all communications with Board of Directors and Grant funders.

Administrative Assistant/Receptionist

Moretti &Perlow Law Offices
Warwick, RI
01.2000 - 01.2002
  • Provide transcription for attorneys
  • Track and confirmed court schedules for attorneys
  • Maintain statute of limitations index
  • Assist clients, maintained files, and processed mail.

Education

AA Business Degree -

Community College of RI
01.2015

Management Certificate - Business

Community College of Rhode Island
Rhode Island
01-2014

High School Diploma/ Office Technology Certificate -

Cranston High School West/ Technical Vocational School

Skills

  • Microsoft Office Suite; Excel, Access, Word, Publisher, PowerPoint, NACCRRAware; Constant Contact
  • Adaptability and Flexibility
  • Multitasking
  • Effective Communication
  • Self Motivation
  • Professionalism

Phone

401.270-7577, 401-487-8591

Awards

  • Trainer - Operation Military Kid's, Ready, Set Go! 2010
  • Leadership Award from RI School Age Association 2006

Timeline

Child Care Resource and Referral Agent

Options for Working Families
07.2002 - 06.2010

Administrative Assistant/Receptionist

Moretti &Perlow Law Offices
01.2000 - 01.2002

AA Business Degree -

Community College of RI

Management Certificate - Business

Community College of Rhode Island

High School Diploma/ Office Technology Certificate -

Cranston High School West/ Technical Vocational School

Customer Service Representative

Vistawall Architectural Products

Administrative Assistant

YMCA Youth Center

Customer Service Sales Associate

Victoria's Secret

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Sandra Gaspar