Proven in enhancing customer satisfaction and managing cash with precision, I leveraged my expertise at Comfort Inn of Lincolnton to significantly improve guest experiences. Skilled in relationship building and database entry, my background includes successfully coordinating tasks and fostering positive interactions, contributing to a professional and efficient work environment.
Work History
Casheir/clerk
7-eleven
Maintained filing system and organized customer documents for easy retrieval of information.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Coordinated and scheduled meetings and appointments.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Memorial Counselor/sales Manager
Forest Lawn Cemetery Of Houston
Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
Guided clients in developing skills and strategies for dealing with problems.
Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Designed safe and supportive environment for clients to discuss issues.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Associate
Comfort Inn of Lincolnton
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Maintained cleanliness and organization of front desk area.
Handled high-pressure situations calmly, maintaining professionalism at all times.
Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Maintained clean and organized front desk areas to uphold polished company image.
Developed and maintained positive relationships with guests for satisfaction.
Resolved guest issues effectively, ensuring a positive customer experience.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Franchisee and Store Manager at 7 Eleven Store, Brunswick St; 7 Eleven Store, Hamilton; 7 Eleven Store, 189 George StFranchisee and Store Manager at 7 Eleven Store, Brunswick St; 7 Eleven Store, Hamilton; 7 Eleven Store, 189 George St