Sandra Giovannangelo
Peabody,MA
Summary
Detail-oriented team leader and self-motivated team player with proven success managing multiple simultaneous projects. Analytical problem-solver with exceptional interpersonal and communication skills. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
23
23
years of professional experience
Work History
Office Assistant
Lahey Medical Center
Peabody, MA
12.2023 - Current
- Managed daily office operations and maintained a clean and efficient workspace.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed inventory of office supplies and placed orders when needed.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained confidentiality of sensitive information and documents.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Employee Service Coordinator
Bright Horizons
01.2017 - 05.2023
- Act as an independent reviewer to ensure policy compliance
- Follow the tuition policy of all corporate clients
- Proof grades and receipts against submission and client requirements
- Ensure appropriate tuition discount is applied to invoices prior to submission for payment
- CRM processing of cases and help tickets submitted by employees
- Receive and answer Live Chat questions and concerns from employees.
Switch Board Operator-Public Area Department
01.2019 - 01.2023
- Actively contribute to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports
- Keep informed of all new developments within the department
- Manage multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
- Update status of public areas
- Receive and process rush area requests
- Receive requests from various departments by phone or Radio for special requests from guests
- Perform any other job-related duties as assigned.
QA SOFTWARE ENGINEER
AGERO (FKA CROSS COUNTRY AUTOMOTIVE SERVICES)
01.2005 - 01.2017
- Helped to establish auto invoicing system for service provider web portal using geo stamp for providers using mobile dispatching
- Served as lead supporter for all web portal testing that offered service providers opportunity to transact business, view performance data and communicate online
- Lead supporter for all claim processing testing that ensured all business rules (new or updated/changed) were consistently working and applied in correct manner, which also supports organization's revenue
- Developed test cases, test strategies and test plans, working with engineers to address reliability, functionality and performance-related issues.
SERVICE NETWORK ASSOCIATE I
01.2004 - 01.2005
- Examined and evaluated service provider invoices to determine validity
- Researched incorrect purchase orders on service provider claims to determine validity of claim
- Reviewed submitted invoices and compared to service provider rates, using mileage software and business rules to determine acceptance or rejection of payment on claim prior to processing
- Corresponded with service providers via mail, phone and Internet regarding processing issues.
SERVICE NETWORK ASSOCIATE II
01.2002 - 01.2004
- Processed customer payments with 100% accuracy on daily basis, researching customer inquiries regarding reimbursements and various concerns
- Increased CSI by mediating, investigating and providing feedback for customers and clients
- Played active role in fraudulent claim investigations to increase organization revenue
- Improved owner claims productivity by partnering with account management to design and implement more efficient operational procedures
- Identified areas of concern and escalated claims to appropriate departments.
Education
Diploma -
Malden High School
Skills
- Scheduling
- Customer Service
- Data Entry
- Call handling
- Administrative Support
Timeline
Office Assistant
Lahey Medical Center
12.2023 - Current
Switch Board Operator-Public Area Department
01.2019 - 01.2023
Employee Service Coordinator
Bright Horizons
01.2017 - 05.2023
QA SOFTWARE ENGINEER
AGERO (FKA CROSS COUNTRY AUTOMOTIVE SERVICES)
01.2005 - 01.2017
SERVICE NETWORK ASSOCIATE I
01.2004 - 01.2005
SERVICE NETWORK ASSOCIATE II
01.2002 - 01.2004
Diploma -
Malden High School
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