Sandra Giraldo
Miami,FL
Summary
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Overview
16
16
years of professional experience
Work History
Cashier Team Lead
Grove Bay Concessions - GBC MIA LLC
07.2023 - Current
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedules and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Advisor & Merchandiser
Walgreen's Pharmacy
09.2010 - 10.2012
- Increased sales by offering advice on purchases and promoting additional products
- Maintained current knowledge of applicable sales and product changes in order to provide the best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
- Responded to in-person and telephone requests for information about company offerings.
- Exceed sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly, and maintaining high satisfaction levels.
- Inform customers of promotions to increase sales productivity and volume.
- Built relationships with customers and the community to promote long term business growth.
Merchandiser
JFI Industrial Supply Inc
01.2009 - 09.2010
- Developed and maintained strong working relationships with professionals within assigned territory.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
- Arrange consistent shelves, bins, and racks at multiple locations by following established planograms.
- Train new team members in merchandising best practices, ensuring a cohesive approach across the store.
Education
High School Diploma -
Cooperativo Los Andes
01.1990
Skills
- Microsoft Office Word - Basic
- Microsoft Excel - Basic
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
References
Furnished upon request
Timeline
Cashier Team Lead
Grove Bay Concessions - GBC MIA LLC
07.2023 - Current
Sales Advisor & Merchandiser
Walgreen's Pharmacy
09.2010 - 10.2012
Merchandiser
JFI Industrial Supply Inc
01.2009 - 09.2010
High School Diploma -
Cooperativo Los Andes
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