National and international travel as a member of The New Albany Symphony Choir
Sandra Glorioso
Thornville,OH
Summary
Operational Leader with demonstrated experience. Built and maintained strong relationships with key stakeholders to drive business development and enhance market penetration by capitalizing on networking opportunities. Facilitated leadership development programs that empowered team members to take on greater responsibilities and contribute to organizational success. Applied financial expertise to analyze market trends and identify opportunities for revenue generation, ensuring alignment with budgetary targets.
Overview
30
30
years of professional experience
Work History
Executive Director
The Avalon Of New Albany
12.2019 - 05.2025
- Led a team of 80 frontline staff and 10 department directors to operate a senior living community in the private pay, long-term care sector.
- Successfully navigated organizational transitions, including management changes and external challenges, to maintain financial stability and operational continuity.
- Managed and mentored department directors, fostering a collaborative environment focused on achieving operational excellence and financial performance.
- Managed crisis situations effectively.
- Collaborated with leadership team to optimize resident care programs and improve satisfaction ratings.
Sales Manager | Sales Specialist
Brookdale Senior Living Solutions
01.2015 - 12.2019
- Successfully exceeded sales goals during stretch assignment, (met stretch assignment goals by 125%). Successfully implemented the sales and marketing processes in multiple communities, developed a sales mentality amongst leadership staff residents and families. Drove an increase of 20%, year-over-year, in private pay occupancy, despite a current over saturation within the territory.
- Implemented a successful marketing plan based on a servitude focus. Consistently beat monthly sales goals by 150%. 3rd quarter, 2108 Top Performer for the Company (President's Club/Diamond Status). 4-way tie for YTD Sales Performer of 2018. Company operates over 1,000 communities nationwide with over 50k employees.
- Grew medical professional, non-paid referrals by 311%, year-to-date. Increased medical professional, non-paid referral move-ins by 400%, year-to-date.
- Developed and implemented sales strategies to drive revenue growth and market penetration.
Director of Human Resources
HCR Manor Care
01.2012 - 01.2015
- Responsible for conducting detailed investigations to complex employee relations issues, while advising the Senior Leadership Team on effective solutions. Reduced turnover from 180% to 30% through the expert facilitation of intensive retention analysis and management training.
- Provided coaching to managers in a healthcare setting on issues of employee relations, compensation, benefits, wage and hour, training, staffing, workforce planning, performance management and skill assessment. Direct ownership and responsibility of over $1.5M in annual payroll for an organization of 90 personnel.
Regional Director of Associate Development
Sonic Automotive, LLC
01.2007 - 01.2012
- Owned the application of human resources to multi-state units for 1,600 employees, while managing a field staff of six. Conducted thorough, confidential investigations of complex employee issues. Recommended course of action with effective resolutions that applied knowledge and understanding of HR guidelines and employment laws, ensuring ADA compliance while reducing liability for the company.
- Advise and coached executives and store managers across multiple states on issues of employee relations. Successfully defended all wrongdoings claims, delivering $15M+ in cost-savings per year. Expertly defended Labor Organization attempts at four locations, saving the organization $3.6M.
Director of Human Resources
Anton Airfood, Inc.
01.1995 - 01.2004
- Strategic and long-range planning for all HR related areas involving 1,800+ employees. Effectively resolved business challenges by partnering with staff and management on HR concerns. Responsible for conducting detailed investigation to complex employee relations issues and recommending solutions.
- Manage various payroll metric tracking and trend analysis to ensure accurate and timely payment of employees. Partnered with management to develop campaign against bargaining attempts. Developed employee handbook to guide the company and its employees to success.
Education
Bachelor of Arts - School of Humanities
Ohio State University
PHR Certification - undefined
HR Certification Institute
Alexandria, VirginiaRussian Studies - undefined
Pushkin Institute
Skills
- Sales Management
- Account Management
- Business Development
- Strategy & Implementation
- Cross-Functional Collaboration
- Training & Development
- Sales Forecasting
- Lead Management
- Funnel Management
- Contract Negotiation
- Strategic Partnerships
- Budget Management
- Talent Assessment
- Project Management
- Revenue Growth
- Sales & Marketing Strategies and Execution
- Social Media Marketing
- Digital Marketing
- Strategic Planning & Implementation
- Competitive Intelligence
- KRONOS
- PeopleSoft
- UltiPro
- Regulatory Compliance
- Budgetary Preparation
- Virtual Presentations (Skype, Clearslide)
- Public Speaking
- Creative Marketing Platforms (Brandworks)
- Microsoft Suites
- Critical Thinking
- Interpersonal Skills
- CRM Databases
Accomplishments
- Awarded Best in Memory Care, US & World Report.
- Awarded Best in Class, Assisted Living, APFM.
- Awarded Gold Standard Level Memory Care, Lice Care Services.
- Awarded National Hero, Argentum.
- Awarded "Feels Like Home", US Senior Living.
- Overhauled the training for internal stakeholders and rolled out new programs which resulted in an 45% boost in overall job performance.
- Achieved perfect State Survey by developing departmental leadership.
Interests
Timeline
Executive Director
The Avalon Of New Albany
12.2019 - 05.2025
Sales Manager | Sales Specialist
Brookdale Senior Living Solutions
01.2015 - 12.2019
Director of Human Resources
HCR Manor Care
01.2012 - 01.2015
Regional Director of Associate Development
Sonic Automotive, LLC
01.2007 - 01.2012
Director of Human Resources
Anton Airfood, Inc.
01.1995 - 01.2004
Bachelor of Arts - School of Humanities
Ohio State University
PHR Certification - undefined
HR Certification Institute
Russian Studies - undefined
Pushkin Institute
Key Advisor & Thought Leader
- Sought after by executive teams to provide innovative solutions to complex issues
- Entrusted by leadership to drive new strategies without concern for endangering day-to-day operations
US & World Report- Best in Memory Care
US News & World Report serves as a guide for decision makers to find the best products on the market.
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