Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Sandra Goff

New York

Summary

A passionate Business Administrator fostering robust rapport and trust among diverse communities. Dedicated to honing core competencies and advancing within business and psychology sectors while being adept at team building and critical thinking. Team player, with the ability to work independently. Ability to implement communication strategies that optimize workflows, minimize miscommunication, and enhance cross-functional collaboration across organizational tiers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Care Assistant

FreedomCare, LLC.
01.2022 - Current
  • Optimized patient care delivery by meticulously implementing care plans in alignment with nurse recommendations, ensuring a 100% adherence rate to healthcare protocols.
  • Designed and executed personalized homemaking plans, leading to a 20% improvement in household efficiency and patient comfort.
  • Enhanced patient satisfaction scores by consistently maintaining high hygiene standards, creating a safer and more comfortable living environment.
  • Boosted patient engagement by 30% through strategic marketing initiatives, effectively increasing awareness and satisfaction with care services.

Call Center Representative

Maximus, Inc.
01.2022 - 12.2022
  • Efficiently managed high-volume enrollment service calls, ensuring prompt resolution and delivering exceptional customer service, leading to a 15% improvement in caller satisfaction scores.
  • Resolved billing and account issues with a 20% increase in efficiency, addressing customer concerns through phone and email, resulting in faster issue resolution and improved customer retention.
  • Guided clients in selecting optimal healthcare plans by assessing their needs and providing tailored recommendations, contributing to a higher enrollment conversion rate.

Classroom Assistant

McCarton Foundation, Inc.
01.2021 - 12.2021
  • Delivered targeted early intervention services for 2-3-year-old children, collaborating with special education teachers and certified personnel to achieve measurable developmental milestones within six months.
  • Enhanced intervention effectiveness by actively participating in professional development workshops and seminars on autism and ABA therapy, leading to improved implementation of evidence-based strategies for individuals with autism.

Certified Nursing Assistant

White Glove Placement, Inc.
01.2018 - 12.2019
  • Optimized patient care delivery by developing and implementing staff training programs, resulting in a 40% increase in patient satisfaction ratings and a 25% decrease in patient complaints.
  • Preserved patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
  • Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery of empathetic care.
  • Utilized Conduct Research abilities in monitoring and documenting changes in patient condition, aiding medical team in making informed decisions.
  • Managed the implementation of Diversity Programs within the healthcare team to enhance cultural competence and inclusion.
  • Utilized networking skills to promote a collaborative environment among healthcare professionals, resulting in improved patient outcomes.
  • Applied strong influencing abilities to promote effective communication between the healthcare team, patients, and their families.

Direct Support Professional

Association Metro-Area for Autistic Children
01.2015 - 12.2016
  • Empowered individuals with disabilities by assisting with daily living activities, fostering independence and improving overall quality of life.
  • Ensured medication adherence by accurately administering prescribed medications, maintaining a 100% compliance rate with healthcare guidelines.
  • Enhanced treatment effectiveness by implementing training programs and developmental/behavioral plans, leading to notable improvements in patient engagement and progress.
  • Led the implementation of Diversity Programs within the healthcare team, strengthening cultural competence and inclusivity in patient care.
  • Promoted community integration by encouraging active participation in social and recreational activities, enhancing social skills and confidence.
  • Maintained detailed documentation of observations and daily progress notes, ensuring accurate record-keeping and seamless communication among care teams.
  • Improved team collaboration through clear and effective communication, contributing to a more cohesive and efficient caregiving environment.
  • Supported independent living skills by assisting individuals with cleaning responsibilities, leading to greater self-sufficiency and confidence.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
05.2025

Skills

  • Critical thinking
  • Conflict Management
  • Customer Service
  • Cultural Competence
  • Empathy
  • Compassion
  • Communication
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Brightspace
  • Emotional support
  • Written and verbal communication
  • Medical terminology

Certification

  • Strategic Human Resources
  • Human Resources Foundation/ Payroll
  • Business Analysis: Essential Tools and Techniques (LinkedIn Learning Certifications)

Timeline

Patient Care Assistant

FreedomCare, LLC.
01.2022 - Current

Call Center Representative

Maximus, Inc.
01.2022 - 12.2022

Classroom Assistant

McCarton Foundation, Inc.
01.2021 - 12.2021

Certified Nursing Assistant

White Glove Placement, Inc.
01.2018 - 12.2019

Direct Support Professional

Association Metro-Area for Autistic Children
01.2015 - 12.2016

Bachelor of Science - Business Administration

Southern New Hampshire University

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