Hi, I’m
Sandra Gomez
San Antonio,TX
Summary
Proven Family Service Counselor at Treviño Funeral Home, adept in individual counseling and building trusting relationships, significantly enhanced family satisfaction through exceptional service and support. Expert in community referrals and grief counseling, consistently exceeding client expectations with a results-driven approach. Demonstrates unparalleled professionalism and communication skills in high-stress situations.
Overview
12
years of professional experience
Work History
Treviño Funeral Home
Family Service Counselor
01.1999 - 08.2010
Job overview
- Educated clients on available community resources, connecting them with essential services to improve their quality of life.
- Offered crisis intervention services during emergencies or high-stress situations, providing timely assistance when needed most.
- Assisted families in crisis situations by providing immediate support and coordinating with relevant community resources.
- Assisted with advanced arrangements for individuals and couples.
- Supported families on day of interment to resolve any problems and answer questions.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Maintained detailed case documentation for accurate record-keeping purposes while adhering to confidentiality standards and ethical practices.
- Helped clients select caskets, markers and memorial options.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Education
John Jay High SchoolSan Antonio, TX
G.E.D
05.1988
Skills
- Individual Counseling
- Sales expertise
- Grief counseling
- Cremation processes
- Preneed arrangements
- Marker customization
- Hospice visits
- Memorial planning
- Burial coordination
- Casket purchasing
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Client documentation
- Team building
- Community Resources
- Task Prioritization
- Family Support
- Self Motivation
- Analytical Thinking
- Goal Setting
- Professionalism
- Family services
- Time management abilities
- Adaptability
- Written Communication
- Service planning
- Professional Demeanor
- Community Referrals
- Conducting interviews
- Individual and family counseling
- Home visits
Timeline
Family Service Counselor
Treviño Funeral Home
01.1999 - 08.2010
John Jay High School
G.E.D