Sandra Gomez
Suisun City,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Service Manager
Michael Electronics Services
02.2012 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinate approximately 40 repairs per day.
West Regional Field Service Manager
Sony Electronics
03.2005 - 02.2012
- Implemented cost-saving measures for spare parts inventory management, resulting in reduced overhead expenses while maintaining adequate stock levels.
- Liaised with other regional field service managers to share best practices and implement successful strategies across the organization.
- Managed a team of field service professionals, promoting teamwork and collaboration for optimal results.
- Enhanced regional service operations by implementing efficient management strategies and streamlining processes.
- Coordinated cross-functional efforts to troubleshoot complex technical issues, ensuring prompt resolution of customer complaints.
- Conducted regular performance reviews for team members, fostering career growth opportunities within the organization based on meritocracy principles.
- Led team of up to 120 service technicians in field activities.
National Trainer
Sony Electronics
03.2003 - 03.2005
- Aided workers with job improvement skills while developing alternative training methods.
- Leveraged industry trends to deliver up-to-date training.
- Worked with vendors to customize course ware to accommodate business needs.
- Optimized training curriculum with team exercises, group discussions and lectures.
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
- Reduced process lags by training 300 technicians on best practices and protocols.
- Built over 24 training programs from conception through delivery while developing curriculum, training collateral, progress reports and client specifications.
West Regional Tech Rep
Sony Electronics
02.2001 - 03.2003
- Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.
- Continuously expanded knowledge of industry trends and emerging technologies to better serve clients' evolving needs.
- Managed service ASC network and provided Ad hoc technical training
Master Service Technician
Sony Electronics
08.1997 - 03.2001
- Repaired all consumer products.
Coordinated and developed internal technical training and problem resolution on difficult repairs - Streamlined repair processes for faster turnaround times and increased workshop productivity.
- Maintained a clean, safe, and organized work environment to optimize workflow and minimize accidents.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ01.2010
Bachelor of Science - Communications And Electronics
Universidad De Guadalajara
Guadalajara, Mexico 01.1988
Skills
- Organization Skill
- Attention to Detail
- Installation and Repair
- Troubleshooting skills
- Flexible and Adaptable
- Customer Relationship Management
- Event Planner
- Problem-Solving
- Multitasking Abilities
Languages
Spanish
Full Professional
Timeline
Service Manager
Michael Electronics Services
02.2012 - Current
West Regional Field Service Manager
Sony Electronics
03.2005 - 02.2012
National Trainer
Sony Electronics
03.2003 - 03.2005
West Regional Tech Rep
Sony Electronics
02.2001 - 03.2003
Master Service Technician
Sony Electronics
08.1997 - 03.2001
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Communications And Electronics
Universidad De Guadalajara
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