Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic
Sandra Martinez

Sandra Martinez

San Antonio,TX

Summary

Proven hospitality leader with extensive experience driving operational excellence across multiple hotel properties. Skilled in strategic planning, workforce optimization, and cross-functional team leadership. Recognized for implementing cost-saving initiatives, streamlining processes, and fostering a collaborative work culture. Adept at leveraging data-driven insights to enhance business performance and ensure consistent service delivery. Demonstrated success in managing regional operations, aligning teams with corporate objectives, and executing strategies that improve overall efficiency and guest satisfaction.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Regional Director of Operations

Presidian Hospitality
01.2022 - Current
  • Standardized operational procedures across all Presidian Hotels to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
  • Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance with Hilton, IHG and Marriott brand properties.
  • Tasked with igniting our company’s passion for community engagement, I spearhead our volunteering initiatives, creating impactful opportunities for our team to give back and make a difference in the community.
  • Provide strategic oversight of Presidian Hospitality’s internal communications by leading the creation and distribution of company newsletters; direct all philanthropic initiatives, including management of the Presidian Cares Foundation, which offers emergency financial support to team members.

General Manager- TownePlace Suites by Marriott

Presidian Hospitality
03.2021 - 01.2022
  • Assisted in the construction, pre-opening planning, and operational setup of a new-build TownePlace Suites, ensuring brand compliance, vendor coordination, staff hiring/training, and successful hotel launch.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work culture environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends and competitor activities to create competitive advantages.

General Manager- Holiday Inn

Presidian Hospitality
02.2014 - 02.2021
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
  • Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.

Director of Operations

AHH Management Group
07.2005 - 01.2014
  • Led and supported the construction, pre-opening planning, and operational setup of multiple new-build hotels—including Candlewood Suites, Staybridge Suites, and Holiday Inn Express—ensuring brand compliance, vendor coordination, staff recruitment and training, and seamless openings aligned with brand standards.
  • Streamlined hotel operations for increased efficiency through process optimization and technology integration.
  • Oversaw food and beverage operations, ensuring menu offerings were aligned with guest preferences while maintaining profitability targets.
  • Increased guest satisfaction by implementing strategic operational improvements and enhancing staff training programs.
  • Optimized revenue management strategies to capitalize on market trends and maximize room rate yield.
  • Negotiated favorable contracts with suppliers/vendors that led to significant cost savings across various departments within the hotel.
  • Evaluated and adapted hotel operations in response to evolving industry trends, ensuring continued competitiveness within the marketplace.
  • Managed daily hotel operations with the General Managers, coordinating cross-departmental efforts to ensure seamless guest experiences.
  • Led successful property renovations while minimizing disruption to guests, carefully managing timelines and budgets throughout the process.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

Education

Revenue Management

Cornell

Skills

Operational Efficiency

Data-driven decision-making

Workforce Planning

Strategic planning and execution

Leadership training

Operations Oversight

Business Management

Cost Control

Capital Spending

Teamwork and Collaboration

Multitasking Abilities

  • Operations oversight
  • Business management

Certification

  • CM - Certified Manager Certification
  • E-Cornell Hotel Revenue Management Training
  • E-Cornell Master Certification in Hospitality Management
  • IHG General Manager Certifications
  • IHG Revenue Management Certification
  • Marriott General Manager Training
  • Marriott Extended Stay Training Certification
  • Florida Atlantic University- Hospitality & Tourism Management Certificate


Timeline

Regional Director of Operations

Presidian Hospitality
01.2022 - Current

General Manager- TownePlace Suites by Marriott

Presidian Hospitality
03.2021 - 01.2022

General Manager- Holiday Inn

Presidian Hospitality
02.2014 - 02.2021

Director of Operations

AHH Management Group
07.2005 - 01.2014

Revenue Management

Cornell

Awards

Marriott Silver Circle Award 2024

Presidian Guest Service Award 2024

Associate Engagement Award 2023

Presidian Flowthrough Award 2022 & 2023



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