Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sandra Gonzalez

Menifee,CA

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Caretaker

Maxim Healthcare Services, Inc
03.2019 - Current
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Reduced emergency response times by establishing clear protocols for urgent situations involving medical issues or security concerns.
  • Ensured adherence to local regulations regarding building codes, health and safety standards, and other applicable guidelines.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Remained alert to problems or health issues of clients and competently responded.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Customer Service Representative

Family Dollar
04.2017 - Current
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.

Dietary Server

Sodexo Services (Grossmont Hospital)
04.2004 - 05.2014
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Enhanced dietary server team''s productivity by maintaining a clean and organized work environment.
  • Promoted healthy eating habits with appropriate portion control in serving meals.
  • Streamlined meal preparation, resulting in faster service times for patients and staff.
  • Collaborated with the kitchen staff to ensure accurate food orders and special diet requirements were met.
  • Increased resident satisfaction by attentively addressing individual needs and preferences during meals.
  • Assisted in creating menu plans that catered to diverse dietary needs, contributing to overall patient wellbeing.
  • Ensured proper food storage procedures were followed, minimizing waste and upholding food safety regulations.
  • Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.

Education

High School Diploma -

Lincoln Prep HS
San Diego, CA

Skills

  • Personal Care
  • Safety Awareness
  • Personal Hygiene Maintenance
  • Disease Prevention
  • Compassionate Caregiving
  • Meal Preparation
  • Active listening
  • Self-motivation
  • Transportation assistance
  • Professional boundaries
  • Multitasking abilities
  • Record keeping
  • Attention to detail
  • Housekeeping tasks
  • First aid knowledge
  • Effective communication
  • Empathy and understanding
  • Standards Compliance
  • Laundry and Dry Cleaning
  • Furniture Cleaning
  • Health and Safety Compliance

Certification

First Aid and CPR certification. Multiple Health compliance certifications.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Caretaker

Maxim Healthcare Services, Inc
03.2019 - Current

Customer Service Representative

Family Dollar
04.2017 - Current

Dietary Server

Sodexo Services (Grossmont Hospital)
04.2004 - 05.2014

High School Diploma -

Lincoln Prep HS

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Sandra Gonzalez