Sandra Gonzalez
Hayward,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills and new challenge's while facilitating company growth. Strong worth ethic, dependable and trustworthy. Adept at working effectively unsupervised and quickly mastering new skills. Has a passion for working with children and helping others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nanny/Private Babysitter
Private Client
San Leandro, CA
01.2020 - Current
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Organized educational games and materials to encourage learning in a fun way.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Performed light housekeeping duties related to childcare such as laundry and meal preparation according to dietary guidelines set by parent's or guardians.
- Kept detailed records of each child's progress including meals eaten, naps taken..
- Read stories aloud to the children and engaged them in creative play activities.
- Gave medication to children as directed and authorized only by parents or guardians.
- Attended parent-teacher conferences as requested by parents or guardians.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Observed children during snack time to prevent choking.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Engaged with children on individual basis to build positive, trusting relationships.
- Incorporated music and art activities to encourage creativity and expression.
- Took children to and from school and extra-curricular activities.
- Changed diapers and potty trained toddlers.
- Taught basic manners like saying please and thank you.
- Responded appropriately to misbehavior or accidents in an effort to maintain order without resorting to physical punishment or verbal abuse.
- Responsibly watched children while parents were out.
- Supervised and cared for children ages 3 to 9 years old.
Private Elderly Caregiver
Private Client
San Leandro, CA
01.2024 - 05.2024
- Performed light housekeeping tasks including laundry, washing dishes, vacuuming, taking garbage out, dusting, preparing meals, feeding and interacting with small dog.
- Transported elderly client to personal care appointments, and errands in a safe manner.
- Assessed changes in physical or mental condition of elderly client and reported any concerns or comments to oldest daughter immediately.
- Collaborated closely with family members regarding client care plans and progress updates.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Engaged clients by conversing and participating in activities and hobbies.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Redirected clients with memory issues, providing safety guidance protection.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Packaging Handler
FedEx
Hayward, CA
01.2024 - 04.2024
- Operated packaging equipment to package and label products.
- Inspected finished packages for accuracy and quality control.
- Loaded packaged items onto trucks for shipping.
- Performed minor repairs on packaging machines as needed.
- Organized work areas to maintain a neat and orderly environment free of hazards.
- Ensured compliance with safety regulations in the packaging area.
- Received instructions from supervisors regarding specific job duties.
- Assisted coworkers with various tasks as needed throughout the graveyard shift.
- Identified potential problems that could affect production efficiency or quality control standards.
- Moved materials and items to shipping or to other designated areas.
- Accomplished production goals by working with speed and accuracy.
- Loaded and unloaded items from machines, carts and dollies.
Daycare Assistant
Jasmine Childcare
Hayward, CA
09.2023 - 03.2024
- Assisted in leading and organizing activities for a total of 10 children in which included arts, crafts, games, reading stories and dancing.
- Provided supervision and care to young children ranging from infants and toddlers starting at ages 6, 8, 9 months old up until 3 years old. Also, children from pre-school age starting at 4 years old up until 6 years old.
- Helped with mealtime preparation and cleanup including serving food, setting tables and feeding chairs, washing dishes and bottles.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Maintained classroom cleanliness by tidying up toys, organizing each childs personal cubby, wiping down surfaces and vacuuming rugs.
- Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Created stimulating learning opportunities through hands-on experience with educational toys and materials.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Enforced rules to teach good manners and maintain safe environment.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Dressed children and changed diapers.
- Sanitized toys and play equipment.
- Instructed children in eating, resting and restroom habits.
Customer Service Representative
Mexpo International Inc.
Union City, CA
10.2019 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products, services and our weekly promotions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating daily reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Referred unresolved customer grievances to designated departments for further investigation.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Assembled orders according to customer requests.
- Performed cycle counts at the end of the month to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Investigated any reported problems regarding shipping errors or damages.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Established and maintained good relations with customers, vendors and transport companies.
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
- Prepared documents such as bills of lading, invoices.
Host/Server
Shell Shock Seafood House
HAYWARD, CA
01.2018 - 10.2019
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Checked identification for guests who appeared under age 21.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Stocked server areas with supplies before, during and after shifts.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Accepted payments from guests for dine-in and take-out foods.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
Cashier
McDonald's
HAYWARD, CA
02.2017 - 12.2017
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including registers and countertops.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CA03-2018
Skills
- CPR Certified
- Palliative and PatientCare
- Errand running
- Trustworthy
- Emotional Support
- Mobility Assistance
- Cash, Check, Credit Card payment processing
- Client Confidentiality
- Meal and Snack Preparation
- Basic/Light Housekeeping Duties
- Documentation And Daily Sales Reporting
- Great Customer Service
- Spanish Fluency
- Sales experience
- Microsoft Excel, Microsoft PowerPoint, Word, Microsoft Outlook, Peachtree, Sage 50 expertise
- Attention to Detail
- Honest and Dependable
- Excellent Communication
- Valid Driver's License
- Organizational and Filing Skills
- Multitasking
- Childcare experience and supervision
- Basic Math
- Safety awareness
- Professional babysitter
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Order Processing
- Typing 60-80 WPM
Certification
- CPR certified by National CPR Foundation
Languages
English
Full Professional
Spanish
Professional
German
Limited
Affiliations
A young individual that enjoys nature, sports, dancing, painting, animals and helping others.
References
References available upon request.
Timeline
Private Elderly Caregiver
Private Client
01.2024 - 05.2024
Packaging Handler
FedEx
01.2024 - 04.2024
Daycare Assistant
Jasmine Childcare
09.2023 - 03.2024
Nanny/Private Babysitter
Private Client
01.2020 - Current
Customer Service Representative
Mexpo International Inc.
10.2019 - 12.2023
Host/Server
Shell Shock Seafood House
01.2018 - 10.2019
Cashier
McDonald's
02.2017 - 12.2017
High School Diploma -
Arroyo High School
Similar Profiles
Brittney WhiteBrittney White
Caregiver at Private ClientCaregiver at Private Client
Lavardo GibsonLavardo Gibson
Personal Care Attendant at Private ClientPersonal Care Attendant at Private Client
Shelby ColemanShelby Coleman
Pet Sitter at Private ClientPet Sitter at Private Client
Isabelle DurkeeIsabelle Durkee
Home Health Caregiver at Private ClientHome Health Caregiver at Private Client
Maria Angelica Gozum TanMaria Angelica Gozum Tan
Registered Nurse at Kapiʻolani Medical Center for Women & ChildrenRegistered Nurse at Kapiʻolani Medical Center for Women & Children