Sandra Gonzalez
Billingual clerk
Cherry Hill,NJ
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Shoes Show. Skilled in cash handling accuracy and customer service management, I excel in fast-paced environments, prioritizing tasks effectively. My approach has consistently improved store operations and sales outcomes, showcasing my ability to mentor teams and manage retail operations efficiently.
Knowledgeable Desired Position with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Key Holder
Shoes Show
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Costumer Services
Shoptrite
09.2024 - 10.2024
- Managed escalated calls with composure and effectiveness.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Sale
Casa Taco
08.2016 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Clerk
Camden Board Social Services
09.2011 - 10.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Contributed to efficient office operations by supporting administrative personnel.
Education
Bachelor's Degree - Computer And Information Sciences
Carribean University College
Bayamon,PRAssociated - Medical Assistant
Harris of Bissness School
Cherry Hill, NJ06.2006
General
High School
Rexville,bayamon 06.1985
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Store maintenance
- Customer service management
- Inventory monitoring
- Sales proficiency
- Sales coaching
- Sales quotas
- Drawer counting
- Multitasking and prioritizing
- Retail operations
- Sales floor organization
- Inventory and stocking
- Basic mathematics
- Bilingual
- Computer skill
Languages
Spanish
Professional Working
Timeline
Costumer Services
Shoptrite
09.2024 - 10.2024
Sale
Casa Taco
08.2016 - 08.2018
Clerk
Camden Board Social Services
09.2011 - 10.2014
Key Holder
Shoes Show
Bachelor's Degree - Computer And Information Sciences
Carribean University College
Associated - Medical Assistant
Harris of Bissness School
General
High School
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