Sandra Gonzalez

Create room reservations for individual or group blockings.

Make sure to follow each company protocol and stay within budget.

Communicate with hotels in regards to check ins/ check outs or getting extensions.

Coordinate crew swaps for workers staying at camps.

• Computed bills, collected payments and made change for guests.
• Processed payments accurately and efficiently.
• Addressed customer needs in a timely manner.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Generated daily reports detailing occupancy levels, revenue amounts.
• Assisted with check-in and check-out procedures for guests.
• Answered phones, responded to inquiries, and took messages.
• Inputted guest information into computer system accurately and securely.
• Performed bookkeeping activities to balance accounts and conduct nightly audits.
• Provided excellent customer service while upholding company policies.
• Resolved customer complaints promptly and courteously.
• Managed cash drawer responsibly throughout shift.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.