SANDRA GONZALEZ
Frostproof,FL
Summary
Dynamic Title Service Level II Specialist at Wyndham Vacation Resorts, Inc., recognized for enhancing customer satisfaction through effective problem-solving and meticulous attention to detail. Expert in Simplifile, I successfully reduced a two-year deed recording backlog to just four days, showcasing strong time management and analytical skills.
Overview
26
26
years of professional experience
Work History
Title Service Level II Specialist
Wyndham Vacation Resorts, Inc
09.2011 - 09.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- The ability to accurately and efficiently process deeds and other real estate documents for public recording,ensuring they meet legal requirements and are properly indexed.
- Worked with the deeding team with submitting documents through E-recording system throughout different county recorder offices ensuring documents are correctly formatted,signed, and acknowledged, and that all information is accurate.
- Assist with a two year deed recording backlog and bring it to a four day recording timeframe.
Owner Service Manager
Cypress Pointe Resort
12.1998 - 08.2011
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of 18 employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Resolved customer complaints in professional and timely manner.
Education
BBA -
American InterContinental University
Schaumburg, IL08-2010
Skills
- Customer service expertise
- Cross-functional collaboration skills
- Critical reasoning skills
- Experienced in Simplifile
- Collaborative teamwork
- Effective multitasking
- Time management skills
- Analytical thinking skills
- Meticulous attention to detail
- Effective listening skills
- Clear communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Title Service Level II Specialist
Wyndham Vacation Resorts, Inc
09.2011 - 09.2024
Owner Service Manager
Cypress Pointe Resort
12.1998 - 08.2011
BBA -
American InterContinental University
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