Summary
Work History
Education
Skills
Timeline
Generic

Sandra Gothard

Jemison,AL

Summary

Proven leader in retail and customer service, adept at front-end performance optimization and team leadership. At Target, I spearheaded initiatives that significantly enhanced user experience and conversion rates. Skilled in cash handling and customer assistance, I excel in creating efficient, welcoming environments for both customers and staff. My approach consistently results in high accuracy levels and improved customer loyalty.

Work History

Front End Associate

Walmart
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Assisted in training new hires, sharing knowledge and best practices for front end operations.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
  • Boosted customer loyalty, remembering regular customers' names and preferences.
  • Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.

Front End Team Leader

Target
  • Enhanced user experience by implementing responsive web designs and optimizing website performance.
  • Improved site navigation by restructuring information architecture based on user feedback analysis.
  • Integrated third-party APIs to enhance website functionality and improve user engagement levels.
  • Conducted A/B testing on various design elements to optimize conversion rates for marketing campaigns effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.

Store Manager

Peach Tower Chevron
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Data Entry Clerk

Comdata Business Systems
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Created and maintained data entry logs to track data entry activities.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Improved data accuracy by meticulously reviewing and updating customer information.

Data Entry Clerk

Blue Cross and Blue Shield

Data Entry Clerk

Pro Rehab
07.1992 - 06.1998

Education

Certificate - Business

Jefferson State Community College
Birmingham, AL
01.2011

Diploma - Accounting

Jemison High School
Jemison, AL
05.1984

Skills

  • Customer Service
  • Time Management
  • Front-end Performance Optimization
  • Product restocking
  • Team contribution
  • Retail transactions
  • Inventory Monitoring
  • Cash Handling
  • Friendly and Helpful
  • Reliable and Responsible
  • Safety and Cleanliness Standards
  • Customer Assistance
  • Organization
  • Team Cooperation
  • Adaptable and Flexible
  • Cash Drawer Management
  • Cash Register Operation
  • Decision-Making
  • Attention to Detail
  • Honest and Dependable
  • Basic Mathematics
  • Engaging with Diverse Customers
  • Product and Service Sales
  • Team Leadership
  • Payment Processing

Timeline

Data Entry Clerk

Pro Rehab
07.1992 - 06.1998

Front End Associate

Walmart

Front End Team Leader

Target

Store Manager

Peach Tower Chevron

Data Entry Clerk

Comdata Business Systems

Data Entry Clerk

Blue Cross and Blue Shield

Certificate - Business

Jefferson State Community College

Diploma - Accounting

Jemison High School
Sandra Gothard