Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Graves

Miami Gardens,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

48
48
years of professional experience

Work History

Preschool Teacher

Shores School
08.2005 - 07.2024
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.

Senior Customer Specialist

HammerSmith INC
05.1998 - 08.2005
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Maintained and managed customer files and databases.
  • Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.

Secretary

YMCA of South Florida
12.1981 - 05.1998
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Answered multi-line phone system and enthusiastically greeted callers.

Clerk Typist III

South Bend Indiana Police Department
05.1976 - 12.1980
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Accepted dictated notes and produced professional documents with outlined information.
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Strengthened internal communications within the department by acting as a liaison between staff members when necessary.
  • Provided diverse clerical support to business personnel.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Answered and routed incoming calls and took messages when personnel were unavailable.

Education

High School Diploma -

James Whitcomb Riley Highschool
South Bend,Indiana
05.1976

Skills

  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Coordinating with Teachers and Specialists
  • Excellent Communication
  • Caring and Empathetic Demeanor
  • Motivating and Inspiring Students
  • Organizational Skills
  • Teamwork and Collaboration
  • Performance Improvement

Timeline

Preschool Teacher

Shores School
08.2005 - 07.2024

Senior Customer Specialist

HammerSmith INC
05.1998 - 08.2005

Secretary

YMCA of South Florida
12.1981 - 05.1998

Clerk Typist III

South Bend Indiana Police Department
05.1976 - 12.1980

High School Diploma -

James Whitcomb Riley Highschool

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Sandra Graves